Clemens Sengwein

Hi Maria,

Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that your trip to Germany was fantastic and that you enjoyed the charming hotels, outstanding breakfasts, and the perfectly located accommodations. It's great to know that the hotel in Heidelberg, with its beautiful flowers and cute courtyard, stood out as especially wonderful for you.

We're delighted that the Grape Valley tour and every other planned tour exceeded your expectations. It was our pleasure to arrange a visit to your husband's ancestral church in Miseau. We strive to provide memorable experiences, and it's heartening to hear that every tour guide was phenomenal.

Your detailed feedback on each hotel and activity is invaluable. We're glad to hear you loved the quaint Hotel Beau Séjour in Lucerne, the ArtHotel in Munich with its fantastic breakfast, the delightful Hotel Zur Alten Brücke in Heidelberg, the quirky yet perfectly located Bella - Rooftop Apartment in Kaiserslautern, and the modern Motel One Frankfurt Römer.

We appreciate your understanding regarding the train navigation challenges. Traveling in a different country can sometimes be tricky, and we're pleased to hear that you found help along the way.

Thank you for recommending our services and for your kind words. We're honored to have been part of a trip that you will cherish for a long time. If you plan to travel again, we would love to assist you in creating another unforgettable journey.

Best regards,

Clemens

Dear Nicole,

Thank you for your review and feedback regarding your recent trip to the Czech Republic. I am glad to hear that you enjoyed the activities and found the days well spent. Your satisfaction is very important to me.

I would like to address some of your points in more detail:

Daily Contact and Support: I was in daily contact with you via WhatsApp, providing recommendations and booking opera tickets regardless of the time, even on Sunday nights. My aim was to ensure that your experience was as seamless and enjoyable as possible.

Hotel Selection: We discussed the hotels at the beginning of your trip planning and made adaptations to match your budget. Unfortunately, since you were traveling alone, the cost for one person is almost the same as for two people due to the lack of cheaper single rooms.

Accommodation Feedback: I apologize that the Rioca Vienna Posto 2 did not meet your expectations regarding air conditioning and its distance from downtown. I appreciate your feedback and will take it into consideration for future bookings to improve our service.

Your detailed feedback helps us to continuously improve our services and ensure that all our clients have a memorable and enjoyable experience.

Thank you again for your review, and I hope to assist you with your future travel plans.

Best regards,

Clemens

Dear Robin,

Thank you so much for taking the time to share your detailed feedback about your recent trip. We're thrilled to hear that overall, your experience was outstanding and that you felt well taken care of by Clemens. It's wonderful to know that our efforts to provide attentive and personalized service are resonating with our clients.

We appreciate your comments on each aspect of your trip:

Transportation: We're glad that the punctuality and professionalism of our drivers added to the convenience and enjoyment of your journey. The water taxi in Venice is indeed a special touch we love to surprise our clients with!

Trains: It's great to hear that the train rides met your expectations and provided a comfortable first-class experience.

Hotels: Your detailed feedback on each hotel is extremely valuable. We're delighted you enjoyed the Hotel Schweizerhof in Zurich and the Boutique Santa Croce in Venice. We take note of your concerns about the Maloja Palace Hotel and the Hotel Gallery Art in Florence and will reassess these options to ensure our future recommendations align with our standards.

Tours:

Best of Switzerland & Como Walking Tour: We're happy to hear that guides like Anni and Tatiana made these experiences memorable with their enthusiasm and knowledge.
Lucern Tour: We apologize that this tour did not meet your expectations. We'll review this with our partners to ensure accurate descriptions and expectations are set for future clients.
Venice and Jewish History Tours: Your positive feedback about these tours and guides is much appreciated, and we're delighted that they were highlights of your trip.
Cooking Lesson: It's wonderful to hear that this was your favorite experience! We love offering unique activities that allow our clients to immerse themselves in local culture.
Tour on 12/31: We're sorry to hear that this tour did not meet the mark. Your feedback is crucial, and we'll be looking into this to understand and improve our offerings.
Your insights are invaluable in helping us refine our services and ensure that all aspects of our trips meet the high standards we strive for. We're committed to continuous improvement and your feedback plays a key role in that process.

Thank you again for choosing us for your travel needs. We look forward to the opportunity to serve you again in the future, ensuring your next trip is nothing short of exceptional.

Warm regards,

Clemens