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Clothilde DIEMUNSCH

I grew up next to Lyon, renowned for its gastronomy, historical thus cultural heritage. I never get tired of travelling to discover new places, abroad as well as in my own country. You can count on me to make your stay in France unforgettable.

What places and activities do you specialize in?

"I love castles and the unique history they transport you into. I love natural sites such as the Mont Saint Michel or the fabulous garden in Giverny.
I know Switerland very well too with its breathtaking landscapes (mountains, lakes ) and its various possibilities to relax."

How did you get involved in travel?

"I love to travel on my own and I managed to share my love for trips to my students as I have been an English teacher for almost 10 years. I was in charge of organizing trips abroad for the school (California, New York, Dublin) and i decided to work full time on that new career project."

Please share a unique travel experience you will never forget.

"My first time in Provence (South of France) with its typical markets and the smell of lavander in the air. It was a whole experience : riding wild horses, tasting mediteranean food and talking with friendly people.
As for abroad, I will never forget my one-month stay in Saint Catharines, Canada : i enjoyed wine tours, explored the Niagara falls, watched the Sunset on Port Dhalousie and met wonderful people."

Clothilde is part of the following groups: Switzerland Travel Agents, France Travel Agents
Top itineraries and travel advice
Honeymoon itineraries

Recent trip reviews for Clothilde

Our trip was carried out true to the plan exc...
Switzerland | Aug 24 - Aug 31, 2024

Diana
Diana S.
Irvine, CA | Reviewed on Sep 03, 2024

Our trip was carried out true to the plan except on Day 6.
First, we didn't have the correct meeting time. It says 8:00am on the sheet but the driver said it's 9:00am.
Then the local guide is a different person as it shows on the sheet. (But she's a very good guide)
The route is also different. We didn't go anywhere before riding the speed boat to visit places. We hop on directly onto the speed boat cruising around and stopped to visit an estate.
It would be nice if changes made and we are informed.

Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Sep 07, 2024
Hello Diana
Thank you so much for sharing your thoughtful review of Kim Kim after your recent trip. Your insights are truly invaluable as we continually aim to maintain and improve the quality of our services. I’ll be passing your feedback along to both my team and our partners. It’s wonderful to hear that you had such an amazing experience exploring Switzerland.
Yet I am really sorry to hear you had some issues in Italy with our partner and was not satisfied with the provided service. We...
Read more

Hello Diana
Thank you so much for sharing your thoughtful review of Kim Kim after your recent trip. Your insights are truly invaluable as we continually aim to maintain and improve the quality of our services. I’ll be passing your feedback along to both my team and our partners. It’s wonderful to hear that you had such an amazing experience exploring Switzerland.
Yet I am really sorry to hear you had some issues in Italy with our partner and was not satisfied with the provided service. We will make sure it will not happen again and that is why your feedback has so much value.

Best regards,
Clothilde

Switzerland Tour
Switzerland | Aug 1 - Aug 7, 2024

D
Dave Z.
Atlanta, GA | Reviewed on Aug 22, 2024
Our thanks to Clothilde for working with us to build a memorable trip. She was responsive and timely in helping us lock in an itinerary on relatively short notice. Our thanks also to Joel for stepping in to assist Clothilde while she was unavailable. We were pleased with our main activities:
Funky Chocolate Shop - fun family activity, I don't remember our host's name but she was very good
E-Bike Tour - good outdoor activity, the Trummellbach Falls were the highlight. Pedro was an...
Read more

Our thanks to Clothilde for working with us to build a memorable trip. She was responsive and timely in helping us lock in an itinerary on relatively short notice. Our thanks also to Joel for stepping in to assist Clothilde while she was unavailable.

We were pleased with our main activities:
Funky Chocolate Shop - fun family activity, I don't remember our host's name but she was very good
E-Bike Tour - good outdoor activity, the Trummellbach Falls were the highlight. Pedro was an engaging guide and he helped us with medical attention when one of our sons took an unfortunate fall.
Trip to Jungfrauloch - maybe the highlight of the week, a unique and unforgettable experience
Riffelsee and Riffelberg Tour - Guide Herbie had the good idea to visit the mirroring lake to the Matterhorn first, before the crowds got there
Likewise, we were generally pleased with the accommodations.

A couple of items didn't meet our expectations:
After agreeing to our itinerary and paying the amount in full, we were notified that the E-Bike Tour we signed up for was not available. After some discussion, we were left with no choice but to pay an extra charge to secure the Tour we had already paid for. That still doesn't seem right to me.
For the private transfer from Zermatt to Zurich, we had instructions to meet our driver at our hotel. When he didn't appear, we had to contact him to find out that he was waiting for us in Tasch, as cars are not normally permitted in Zurich. We then had to get ourselves to the Zermatt train station and find a train to Tasch. This should have been avoided and in fact, I sent an inquiry that night prior asking for clarification on that issue.

But overall, a very enjoyable trip.

Hotel Reviews
Hotel Glärnischhof by Trinity
Zurich
Hotel Alpenhof
Zermatt
Heart of Interlaken Apartments
INTERLAKEN
Activity Reviews
Riffelsee and Riffelberg tour!
Riffelsee and Riffelberg tour!
Zermatt
E-Bike Adventure: Exploring Lauterbrunnen and the Enchanting Valley of 72 Waterfalls
E-Bike Adventure: Exploring Lauterbrunnen and the Enchanting Valley of 72 Waterfalls
Switzerland
Chocolate workshop in Interlaken!
Chocolate workshop in Interlaken!
Switzerland
Time at leisure in Interlaken!
Time at leisure in Interlaken!
Switzerland
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Aug 22, 2024
Hello Dave,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners. It brings me great joy to hear that you had a fantastic experience exploring our country! We will make sure to avoid as much as possible the issues you have faced: however kindly note that...
Read more

Hello Dave,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners. It brings me great joy to hear that you had a fantastic experience exploring our country! We will make sure to avoid as much as possible the issues you have faced: however kindly note that last minute bookings can bring problems of availability that we can not forsee unfortunately, especially when seats are limited.
Looking forward to maybe organizing your next trip with pleasure,
Sincerely,
Clothilde

Switzerland
Switzerland | Jul 10 - Jul 14, 2024

Shaye
Shaye W.
Denver, CO | Reviewed on Aug 04, 2024
We enjoyed our e-bike tour with Yost. He was so friendly and fun to be around. This trip was well planned and only had one hiccup because of a weather scare but we still got to do all the activities we wanted to do. Read more

We enjoyed our e-bike tour with Yost. He was so friendly and fun to be around. This trip was well planned and only had one hiccup because of a weather scare but we still got to do all the activities we wanted to do.

Activity Reviews
Canyon Swing activity !
Canyon Swing activity !
Switzerland
Quality of Experience
Guides, Drivers and Staff
Transport
E-Bike Adventure: Exploring Lauterbrunnen and the Enchanting Valley of 72 Waterfalls
E-Bike Adventure: Exploring Lauterbrunnen and the Enchanting Valley of 72 Waterfalls
Switzerland

This was such a fun activity! Yost, our tour guide was friendly and fun to be around.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Aug 19, 2024

Hello Shaye,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners. It brings me great joy to hear that you had a fantastic experience exploring our country!
Looking forward to maybe organizing your next trip,
Sincerely,
Clothilde

Amazing Switzerland Vacation!
Switzerland | Jun 18 - Jun 26, 2024

Stacy
Stacy S.
Los Angeles, CA | Reviewed on Jul 15, 2024
Friends of ours recommended using KimKim for the trip we were planning to Switzerland. Not ever having been there, there was so much we wanted to see and not enough time to do it. With the help of Clothide, our travel agent assigned through KimKim, she was able to help us plan an amazing trip. It took quite a bit of back and forth for us to get everything just the way we wanted it, but she was very patient and professional through it all. When we found out on our way to Zermatt on the train... Read more

Friends of ours recommended using KimKim for the trip we were planning to Switzerland. Not ever having been there, there was so much we wanted to see and not enough time to do it. With the help of Clothide, our travel agent assigned through KimKim, she was able to help us plan an amazing trip. It took quite a bit of back and forth for us to get everything just the way we wanted it, but she was very patient and professional through it all. When we found out on our way to Zermatt on the train that we couldn't get there due to flooding, we reached out to Clothide who, with her colleagues, were able to get us checked into our next hotel in Montreux a day early, cancel our Zermatt hotel, and get us a partial refund on our excursion we were unable to use in Zermatt. Without their on-call support throughout our trip we would have been completely stressed and not sure what to do next. Thank you, KimKim (and Clothide!), we will most certainly be recommending you to friends!

Local specialist: Clothilde DIEMUNSCH

bucket list trip with almost stellar support
Switzerland | Apr 26 - May 4, 2024

E
Eileen A.
Harrison, NJ | Reviewed on May 05, 2024
My husband and brother in law teamed up on planning this trip with KimKim support and their close coordination with Clothilde was essential. The hotels were well located and for the most part the service staff were charming and kind. Our guides and drivers: Fernando in Zurich, Mateo in InterLaken, and the 2 gentlemen from Zermatt to Geneva (from Alps transfer) were prompt, knowledgeable, and engaging, as was Aude who was beyond kind. The concierges at Lucerne- Patrick, Isabelle and their... Read more

My husband and brother in law teamed up on planning this trip with KimKim support and their close coordination with Clothilde was essential. The hotels were well located and for the most part the service staff were charming and kind. Our guides and drivers: Fernando in Zurich, Mateo in InterLaken, and the 2 gentlemen from Zermatt to Geneva (from Alps transfer) were prompt, knowledgeable, and engaging, as was Aude who was beyond kind. The concierges at Lucerne- Patrick, Isabelle and their colleagues gave us excellent recommendations to spend our time in the lovely city and where to dine for an authentic experience.
Some suggestions on improved communication:
1. emails - when informing customers of changes, it would help to specify what items have been changed in the body of the email itself, rather than have the customer check the 11 page itinerary against the last version, for what could possibly have changed. for example, "Dear Customer, we are enclosing an updated itinerary with the following changes:
page 1 paragraph 2 line 4, Please note that pick up time has changed as the local tour company does not have availability at 10:00 am. Instead, your local city tour will start at 2:00 PM pm on the same day."
2. for airport pickups it might help to instruct travelers about specific locations to meet drivers - our pickup was on the lookout at one end of the airport and we were at another. It could help to be specific - "upon exit from the double doors take the exit to the left where your pick up will meet you next to the cafe illy sign (example)". It would save time and the cost of calls.
3. Inconsistencies between itinerary and vouchers based on last minute changes between the company, its distributors or local contacts need to be coordinated by you and not your customer as that is an expected part of service.
4. The hotel Bristol was wonderfully located and was clean and offered excellent value. The lady in registration expected us to have signed in online but that expectation was not communicated to us ahead of time. The pad offered to accomplish the online check in was nonfunctional and the staff's frustration with the technology reflected in their treatment of the guests. Our pick up was scheduled for 9 am, but we were told we were late at 8:30 - it turns out our driver had also just called them to inform them they would be at the pick up at exactly 9 am. We objected to a drop off at the train station as we needed to meet our driver at the pick up for private vehicles. This showed a clear lack of coordination unexpected of a professionally run travel outfit.
These minor irritations are all fixable with personal attention, interest and care. We are hopeful KimKim can address these issues .

Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on May 07, 2024
Hello Eileen,
On behalf of my company, thank you for taking the time to write this review. Thanks to all your fellow travelers for putting their trust in us as well.
We are sincerely happy that the trip met your expectations overall and we need to express our sincerest apologies for any inconvenience or dissatisfaction you may have experienced during your stay in Switzerland. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your thoughts with us.
We... Read more

Hello Eileen,
On behalf of my company, thank you for taking the time to write this review. Thanks to all your fellow travelers for putting their trust in us as well.
We are sincerely happy that the trip met your expectations overall and we need to express our sincerest apologies for any inconvenience or dissatisfaction you may have experienced during your stay in Switzerland. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your thoughts with us.

We understand the importance of your remarks and suggestions, and please be assured that they have been duly noted by our team. Your insights will be carefully considered as we strive to improve our services and enhance the experience for all our future travelers.

Shall you give us another chance to do even better on Switzerland again or even France (our specialty), we will be pleased to assist you with this trip project.
Until then, we thank you again and wish you the best,
Yours,
Clothilde

A Taste of Switzerland with a Topping of Northern Italy and Chamonix, France
Switzerland | Apr 12 - Apr 30, 2024

Susan
Susan G.
Chicago, IL | Reviewed on May 01, 2024
We had an amazing trip with short stays in Zurich, Lucerne, Grindewald, Lugano, Stressa, Chamonix, Montreux and Zurich. Each city had its own character and April was a great time to visit with the spring blossoms! Our activities ranged from city tours, bike tour, hiking, mountain and glacier tours, relaxing spas, vineyards with wine tasting to free time where we explored on our own. Read more

We had an amazing trip with short stays in Zurich, Lucerne, Grindewald, Lugano, Stressa, Chamonix, Montreux and Zurich. Each city had its own character and April was a great time to visit with the spring blossoms! Our activities ranged from city tours, bike tour, hiking, mountain and glacier tours, relaxing spas, vineyards with wine tasting to free time where we explored on our own.

Hotel Review
Belvedere Swiss Quality Hotel Grindelwald
Grindelwald

My husband and I agreed that this was probably the best hotel we have ever stayed at! Even though the hotel was more than 100 years old, the updates (with the exception of only one small elevator) where superb; we even had heated bathroom floors! The staff were all amazing and the buffet breakfast was tops too!!

Authenticity & Character
The attention to details from the initial greeting of a beverage while waiting for your room to the customized chocolate on your departure; it was all exceptional.
Location
The hotel is a five minute walk from the train station with amazing views of the mountains.
Staff
Friendly, friendly, friendly….
Cleanliness & Comfort
Spotless atmosphere
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on May 02, 2024
Hello Susan,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners. It brings me great joy to hear that you had a fantastic experience exploring Switzerland!
What an amazing project you and Thomas had for 20 days! It was a pleasure to be working with you...
Read more

Hello Susan,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners. It brings me great joy to hear that you had a fantastic experience exploring Switzerland!
What an amazing project you and Thomas had for 20 days! It was a pleasure to be working with you on that project all the way through and to get your feedback/pictures all the way!
Looking forward to maybe organizing your next trip whether it be in France or in Switzerland,
Sincerely,
Clothilde

Clothilde took care of it all
France | Mar 31 - Apr 6, 2024

V
Victor v.
Ashburn, VA | Reviewed on Apr 07, 2024
We had a series of very personal interactions with thoughtful, knowledgeable guides - all effortless, thanks to Clothilde. A very easy way to get introduced to the city. Read more

We had a series of very personal interactions with thoughtful, knowledgeable guides - all effortless, thanks to Clothilde. A very easy way to get introduced to the city.

Hotel Review
Hôtel Parc Saint Séverin
Paris

Great location, wonderful staff. Nice, simple breakfast. Rooms were small, but welcome to Paris!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Apr 08, 2024
Hello Victor, I trust this message reaches you in good spirits! I wanted to express my sincere appreciation for taking the time to share your insightful review of Kim Kim following your recent journey. Your feedback is immensely valuable to us as we continuously work to maintain and improve the quality of our services. I'll ensure that your thoughts are communicated to my team and our collaborators. It fills me with delight to learn that you thoroughly enjoyed your exploration of our... Read more

Hello Victor,

I trust this message reaches you in good spirits! I wanted to express my sincere appreciation for taking the time to share your insightful review of Kim Kim following your recent journey. Your feedback is immensely valuable to us as we continuously work to maintain and improve the quality of our services. I'll ensure that your thoughts are communicated to my team and our collaborators. It fills me with delight to learn that you thoroughly enjoyed your exploration of our country! Thank you for always being so positive no matter what!

Anticipating the possibility of arranging your next adventure,
Warm regards,
Clothilde

Switzerland was the most beautiful country we...
Switzerland | Mar 10 - Mar 17, 2024

Dawn
Dawn R.
Missouri City, TX | Reviewed on Mar 29, 2024
Switzerland was the most beautiful country we’ve seen! It was simply breathtaking. Our local expert Clothilde worked with us to find the perfect hotel and excursions. She was always timely and courteous and we appreciated her knowledge.
The hotel was lovely and we liked the convenient location. We really enjoyed the complimentary breakfast each morning. It was always delicious and the staff were very nice and helpful. Only downsides were the street construction in front of the...
Read more

Switzerland was the most beautiful country we’ve seen! It was simply breathtaking. Our local expert Clothilde worked with us to find the perfect hotel and excursions. She was always timely and courteous and we appreciated her knowledge.
The hotel was lovely and we liked the convenient location. We really enjoyed the complimentary breakfast each morning. It was always delicious and the staff were very nice and helpful. Only downsides were the street construction in front of the hotel. At night it was quite loud when cars drove over the metal covers on the ground. They also seem to not have enough towels. Oddly we kept having to ask and they kept running out. Otherwise this hotel was perfect for us.
I cannot say enough about our guide Celio and his knowledge about all things Switzerland. He was funny, engaging and just a fantastic guide. We had no idea what we would be seeing and he showed us some little known spots that were just…. Awe inspiring. We could have sat there all day. We really enjoyed our time with him. The trips to Lucerne and the glacier are not to be missed!! I’m so glad we made the last minute change in plans. Big thanks to Clothilde and her local contacts for making it happen on such short notice! Also a shout out to our airport transportation. They were on time and courteous; the cars were spotless. Overall our vacation was just outstanding!

Hotel Review
Boutique Hotel Wellenberg
Zurich

We really enjoyed their location in the heart of things. It was an easy walk to everything. The room was big and lovely. We appreciated the hot showers. The complimentary breakfast was really good and the staff was so kind and helpful. The only downsides were the street construction in front of the hotel. Primarily the metal plates that cover the ground. It was really loud at night when cars drove over them. Also they seem to not have enough towels. We kept having to ask for them and they kept running out. The staff though was very courteous and helpful.

Authenticity & Character
I loved the history of this hotel
Location
Many good restaurants and shops within a 5 minute walk. Also close to the public transportation
Staff
Cleanliness & Comfort
Spotless- we enjoyed the convenience of the fridge and the hot showers
Activity Reviews
Lucerne Full-day trip
Lucerne Full-day trip
Zürich

We almost missed out on this beautiful city. We loved everything about our day. Celio recommended a restaurant and the food was outstanding. The transportation's museum was really fun and the lake cruise was not to be missed. It was probably our favorite part of the day!

Quality of Experience
Guides, Drivers and Staff
Transport
THE HEART OF THE BERNESE ALPS ! (Interlaken)
THE HEART OF THE BERNESE ALPS ! (Interlaken)
Switzerland

I just can’t say enough about how beautiful the countryside is. The knowledge of our guide Celio was everything .

Quality of Experience
Guides, Drivers and Staff
Transport
Titlis - Eternal Snow and Glacier!
Titlis - Eternal Snow and Glacier!
Switzerland

Although it was cloudy and we couldn’t see at the very top, The ice cave was very cool! We also loved the ride up and down the mountain. On the way down, it cleared up and made it all worth it!

Quality of Experience
Guides, Drivers and Staff
Transport
Rhine Falls & Stein am Rhein medieval village!
Rhine Falls & Stein am Rhein medieval village!
Switzerland

So beautiful and powerful

Quality of Experience
Guides, Drivers and Staff
Celio is the best!
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Mar 29, 2024

Hello Dawn,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners, especially the guide Celio .
It brings me great joy to hear that you had a fantastic experience exploring Switzerland! It was a pleasure to be planning this trip with and for you!
Looking forward to maybe organizing your next trip,
Sincerely,
Clothilde

Memorable trip planned with ease.
Switzerland | Mar 12 - Mar 19, 2024

Lisa
Lisa H.
Atlanta, GA | Reviewed on Mar 20, 2024
Overall, had a very memorable trip with my daughter to Switzerland and Milan. Clothilde was great to deal with, and very responsive to any hiccups along the way. There were a couple of issues that didn’t go as smoothly as planned, but she was responsive when that happened. Read more

Overall, had a very memorable trip with my daughter to Switzerland and Milan. Clothilde was great to deal with, and very responsive to any hiccups along the way. There were a couple of issues that didn’t go as smoothly as planned, but she was responsive when that happened.

Hotel Reviews
Hotel Spadari Al Duomo
Milan

Overall, the location of this hotel was great. This was not my favorite hotel. The rooms were very very small. The beds were not as comfortable. The bathroom was small. This is considered a small boutique hotel. when I requested to upgrade to a larger room they said they were full. Breakfast was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel National Luzern
Luzern

The location of this hotel was ideal. It was beautiful and the rooms were amazing.. breakfast each morning was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beds were a little hard for my taste.
Activity Review
Jungfraujoch – Top of Europe
Jungfraujoch – Top of Europe
Switzerland

Amazing sites. And the multiple trains that took to get there were executed effortlessly..

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Apr 14, 2024
Hello Lisa,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners so we can improve ourselves.
It brings me great joy to hear that you had a great experience exploring Switzerland even though there were a few hiccups that can happen unfortunately beyond...
Read more

Hello Lisa,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners so we can improve ourselves.
It brings me great joy to hear that you had a great experience exploring Switzerland even though there were a few hiccups that can happen unfortunately beyond our control. We hope you enjoyed the meal in Milan we happily offered as compensation for the inconvenience.
Looking forward to maybe organizing your next trip,
Sincerely,
Clothilde