Stephanie Louw

We used KimKim for this trip after a fabulous experience in Japan last year. We appreciated the ability to rely on local expertise in the first instance given a language barrier and this time given safety concerns and the opportunity to learn about more family-friendly opportunities and excursions. This trip definitely met expectations in the first regard. 1) The places that Stephanie booked were safe, clean, conveniently located, and had excellent staff and breakfasts. It seems that there was a misunderstanding and we had a mismatch in our accommodations in one location. 2) Our local guides in Joberg and Cape Town were fantastic. Capey Tours was the company we interfaced with and Emmanuel's personalized tour of Soweto and Hennrick's quirky tours of Cape Town were accessible, informative, and fun. 3) Unfortunately, we did have trouble accessing necessary details as our itinerary never updated on "my trip" or "my itinerary" so we were messaged the most up to date itinerary via PDF in KimKim's messaging system which unfortunately didn't allow us to click for important information like domestic flight information or detailed descriptions of excursions which may have allowed us to better set expectations. Thankfully, Stephanie's team was able to share the flight information via Whatsapp in time to accommodate. 4) Some details of our trip changed right before we were set to travel to accommodate local closures (restaurants and sites that were closed Sunday and Monday had to be moved to different days). Of course we understand this though we were surprised that this wasn't anticipated sooner given we'd messaged back and forth about specific days and orders before that. Unfortunately, this meant that some of the things we'd requested on specific dates (like a birthday dinner for our daughter) were scrambled. This also meant that some days were super packed. We're happy that in one instance, Stephanie could accommodate this feedback quickly and move an 8 hr tour from our first day in country to the next day so we had time to settle and adjust to jetlag.

Planning our trip to South Africa, Botswana, and Zimbabwe with Steph at Salty Travel went very smoothly. She accommodated our requests and suggestions and adjusted the proposed itinerary accordingly. All of the flight arrangements and transfers went smoothly without any surprises. The hotels were all extremely comfortable and spacious and activities were very informative, fun, and beautiful.

Our guide in Johannesburg, Tableto, was knowledgeable and friendly. We really enjoyed the day we spent with him touring the Apartheid Museum and Soweto. At Elephant Valley Lodge, our guide, Lebo, was masterful at spotting wildlife in Chobe, and he told numerous stories and shared facts about the animals. We spent 11 days on a garden route roadtrip with Ben as our guide. He was warm and friendly and knew all the insider restaurants and things to do. He's spontaneous, as are we, and the three of us enjoyed starting out each day with minimal plans and taking routes as the mood struck.

This trip was one of the best we've ever taken. The beauty was overwhelming. Thank you, Steph, Tableto, Lebo, and Ben.

Positive thoughts regarding using Kimkim would be the ability to review the itinerary prior to booking.
Things needed for improvement: Utilizing travel agents with experience agents who will be knowledgeable and clear concise with the ability to take initiative in providing the client needs. For instance, if you have three travel destinations with plane changes then take the initiative to find out the appropriate luggage allowance and make suggestion on packing for trip. If the hotels are booked by the agency asking the hotel what toiletries do you provide to reduce the amount of items being brought. The agency taking the initiative to assure whatever tour company they choose to work with are on the same page as what was explained to the client. Our tours were amazing once started but there were confusion with both Cape town tour company and Zimbabwe tour company. With a great travel agency taking that extra little time to assure everything runs smoothly gives the clients an ease and the ability to enjoy their expensive vacation. Thanks.

Hotel Reviews

Chobe Princess Small Luxury Houseboat

Kasane, Botswana

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Nkosi Guest Lodge

Victoria Falls

Authenticity & Character

Location

Staff

Cleanliness & Comfort

South Beach Camps Bay Boutique Hotel

Cape Town

Authenticity & Character

Location

O

Staff

Cleanliness & Comfort

Activity Reviews

Day two on Chobe Princess

Chobe River - Namibia Side

Quality of Experience

Guides, Drivers and Staff

Transport

Arrival Day aboard the Chobe Princess

Chobe River - Namibia Side

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sunset Cruise - Signature Deck

Victoria Falls

Quality of Experience

Guides, Drivers and Staff

Transport

Through the eye of an elephant

Victoria Falls

Quality of Experience

Guides, Drivers and Staff

Transport

Tour Victoria Falls

Victoria Falls

Quality of Experience

Guides, Drivers and Staff

Transport

Boma Dinner and Drum Show

Victoria Falls

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day City Tour, Robben Island & Table Mountain

South Africa

Quality of Experience

Guides, Drivers and Staff

Transport

Cape Peninsula Tour

South Africa

Quality of Experience

Guides, Drivers and Staff

Transport

Overall wonderful arrangement by Kim Kim. . We had a great trip. Cape Town hotel and sightseeing was excellent. The Safari experience at Tambamati reserve was outstanding, Khaya Ndhvu was very good, and Rhinopost was OK.
All Vooma Transfers and drivers were outstanding.

Hotel Reviews

Khaya Ndlovu Manor House

Hoedspruit

The facility is an interesting lodge, combining traditional features with modern touches. The rooms were somewhat faded and earned in my opinion 3 stars, not 4 stars. A standout was the food which was excellent.

Authenticity & Character

The food

Location

Staff

Very accommodating.

Cleanliness & Comfort

The infrastructure needs updating and in some cases repairs.

Rhino Post Safari Lodge

Facility Not well maintained. Staff was very average Rangers was good Food was great Overall experience- just Ok. Would not recommend to friends

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Cabins need major update and maintenance

Thabamati Luxury Tented Camp

Kruger National Park

Outstanding facility. Warm hospitality and Great game viewing really up close.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Southern Sun The Cullinan

Cape Town

Authenticity & Character

Location

Near convention center

Staff

Cleanliness & Comfort

Activity Reviews

Full Day City Tour, Robben Island & Table Mountain

South Africa

Excellent driver and tour guide, Henryk.

Quality of Experience

Guides, Drivers and Staff

Henryk

Transport

Fly from Hoedspruit to Johannesburg

South Africa

Quality of Experience

Guides, Drivers and Staff

Transport

Game Drives at Rhino Post

Kruger National Park

Andrew and Marika were good.

Quality of Experience

Guides, Drivers and Staff

Transport

Sunset Game Drive in Kruger National Park

Kruger National Park

Andrew and Marika were good. But not going into the bush diminishes the overall game viewing experience

Quality of Experience

Guides, Drivers and Staff

Transport

Thabamati Luxury Safari Camp Safari Days

Timbavati Game Reserve

Excellent in every respect. ranger Charlie and Tracker Oscar were outstanding and a delight and a wealth of information and knowledge.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Panorama Tour

South Africa

Guide and Tracker were very good.

Quality of Experience

Guides, Drivers and Staff

Transport

Cape Peninsula Tour

Cape Town

Guide and Driver Hendricks was excellent.

Quality of Experience

Guides, Drivers and Staff

Transport

Stephanie did a wonderful job in mapping my itinerary and coordinating all the points of contacts. Before my journey I was a bit nervous about how the trip would go. Honestly it went so smoothly that one can expect. She was thorough, up to the task and pleasant to communicate . She was always prompt to respond when I needed. I have enjoyed the company of my guide come tracker Mr Tebogo at Kruger Chalati and the driver Sam of Voomba transport. I would strongly recommend to use KIMKIM for any trip to South Africa.

Hotel Reviews

528 Victoria Falls Guest House

Victoria Falls

The host family- Meredith, Paul and their son William are amazing people. They made me comfortable in every way possible. William helped me arrange Taxi for Boma Dinner and Drum Show. Meredith was eager to help me with my dinner preference and the cook she know well. Paul made sure that my river cruise dinner was booked properly. Their daughter made sure my ride is on schedule to get me to the airport and said good bye before I left.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Kruger Shalati Bridge House Suites

This house suites lived up to its name indeed. Situated in a beautiful landscape over the Sabi river. The staff, cooks, waiters, receptionists, and the guide come game driver - all are amazing, and professionals. , They were always eager to help and made every effort to get me comfortable. My guide Tebogo is knowledgeable, friendly, and respectful. He is one of the best guide I had in my trip. He has answered all the questions I had about the animal behavior and the jungle. His explanation regarding eco system balance between nature and species were noteworthy. Receptionist Mr Lucky and waitress Angela was delightful and pleasant. The both chefs came and see me in every meal I had there. They would inquire about the quality of the food and what I would like in my next meal. Overall I had a memorable experience in Chalati.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tangala Safari Camp

Hoedspruit

The accommodation was less than my expectations. The managerial Team - Jannette and Chris were nice and friendly. The room was clean but definitely needs an upgrade. Particularly floor, water faucets, and shower area, and toiletries. While the driver and the tracker are pleasant to interact with but the lack of professionalism and depth of knowledge are very much evident. The game drive vehicle needs a replacement. The cook was nice and showed eagerness to cater your needs. It is in a nice location just right at the heart of the bush where you are more accessible to the animals.

Authenticity & Character

See above

Location

Perfect location to explore the big five’s

Staff

Cleanliness & Comfort

Activity Reviews

Sunset Cruise - Signature Deck

Victoria Falls

Quality of Experience

Guides, Drivers and Staff

Transport

Tour Victoria Falls

Victoria Falls

The guide was very informal and passive and not feel like enjoying his job. He only talks when you ask questions. Minimal information. No enthusiasm. Reluctant to be helpful. Did the bare minimum. We had only 3 people in the group.

Quality of Experience

Guides, Drivers and Staff

Transport

Kruger Shalati Experiences

South Africa

Pls check the comment made in the Chalati House Suites section.

Quality of Experience

Guides, Drivers and Staff

Transport

On Safari

South Africa

Quality of Experience

The guide and tracker lacks knowledge on their subject matters and professionalism. It Explanation of the rules and expectations before the game drive would have been appreciated..

Guides, Drivers and Staff

They needs proper training on professionalism, and the deliverable knowledge of the subject. Not joking consistently when relevant questions being asked. Can clearly feel the insensitivity and knowledge gap.

Transport

The vehicle 🚗 s uncomfortable and rundown

The trip was great and the local guides were experienced and knowledgeable. However, when we had a problem, we called Stephanie for support 4 or so times over a two hour period, and she ignored our calls and sent WhatsApp messages saying it was not her problem. This is pretty unacceptable for someone whose entire job is to facilitate. If this is not her role, then it is not clear what service KimKim is providing apart from being a useless middle man that is taking money that would otherwise be going to locals.

Further, when we made it clear we were unhappy with Stephanie's handling of the situation she said she would ask KimKim customer service to reach out to us, they never did. It is unclear if Stephanie did not actually ask them or if KimKim does not care about their customers.

Overall, if this is how KimKim operates, I will not be recommending this service in the future. I will give direct contacts of my fantastic guides in Madagascar to anyone who would like to book a trip.

This was a once in a lifetime trip and KimKim made it spectacular. They helped plan everything and had all of the transfers arranged, so all we had to do was enjoy! We started out by going to Sabi Sands and stayed at Sambambilia Lodge, it was amazing! We had a 3 hour safari each morning at 6 a.m. and a 3 hour safari each afternoon at 3:30 p.m. We went when it was winter is South Africa, but they provided hot waterbottles for your hands/lap and blankets for the safaris. Our very first morning we saw ALL of the Big 5 and other animals as well. They drive into the bush so that you are up close and personal with the animals. I cannot recommend this lodge more highly!!! Everything was top notch!

From there we went to Cape Town for 4 days and stayed at Noah's House, it was fantastic! It was a great location and Blessing was such a joy to be around - he managed the house perfectly and the food was amazing. He even took us out our last day and we went to a little market place, then to the Cape of Good Hope, and went to see the penguins....

From there we flew to Zimbabwe and then drove to Botswana for a 2 night river cruise. We would never have been able to find or arrange going through the Customs locations in these small areas without KimKim having everything arranged for us! It is well worth having it all arranged, so there is no stress or worries. The river cruise was exceptional... you go out on a tender boat in the evenings and get to be up close and personal with the animals like the elephants, hippos, crocodiles, lions..... It was truly a different experience than going on the safari drives at the lodge, but each was amazing in its own way. We also went one afternoon to a village and we got to see how they live and they performed a dance for us and sang.

From there we flew to Johannesburg and drove 3 hours to Sun City. We stayed at The Palace of the Lost Temple....exceptional resort!!! The breakfast was over the top and great! There is a waterpark there (but too cold to get in while we were there) that is huge, has a bowling alley, movie theater, casino, restaurants, etc.... It was a great way to relax and end our trip to South Africa.

Again, I cannot stress how I would use KimKim for this type of trip. We used them when we planned our trip a few years ago to Greece, and everything was flawless then as well. We are thinking of going to Asia next year and I will use KimKim again!

Hotel Reviews

Intercontinental Johannesburg O.R Tambo Airport

Johannesburg

Nice hotel located right next to the airport, literally walk across the street. We only stayed one night, but it was very comfortable.

Authenticity & Character

Very nicely decorated.

Location

Directly across the street from the airport.

Staff

Very friendly.

Cleanliness & Comfort

The bed was very comfortable and the room was clean.

The Palace of the Lost City at Sun City Resort

Moses Kotane

The hotel was AMAZING!!!! There is so much to see there. You have access to a shuttle that will take you to the casino and waterpark. It will also take you to Sun City Central, which has lots of shops, restaurants, movie theater, bowling alley, etc. The hotel itself is opulent and it takes your breath away how beautiful everything is.

Authenticity & Character

Every detail is perfect!!!!

Location

It takes a while to get to it from Johannesburg, but it was well worth the trip.

Staff

Everyone is very friendly.

Cleanliness & Comfort

The room is extremely large and very comfortable.

Chobe Princess Small Luxury Houseboat

Kasane, Botswana

It takes a little bit of doing to get to the houseboat, but once you do, you forget about all the other.... Going out on the tender boat and so close to the animals (elephants, crocodiles, hippos, lions, etc.) were a once in a life time opportunity. Seeing the sunset and the animals on the bank was exceptional. We also went one afternoon to a village and got to see how they live, what they eat, and then they sang and danced - which was great fun.

Authenticity & Character

The houseboat was amazing and the dinners at sunset was fantastic. The food was 5 star!!!

Location

A little difficult to get to, but well worth it!

Staff

Everyone made the trip special!

Cleanliness & Comfort

The rooms are small, but you are not really in them very much. The beds were extremely comfortable!

NOAH House

Cape Town

Noah's House was a great place to stay while in Cape Town. Blessing took care of us while we stayed there and provided exceptional service and looked after us.

Authenticity & Character

Beautifully decorated and well appointed rooms.

Location

Great location to walk to restaurants and bars.

Staff

Blessing provided us with the best service and looked after our every need.

Cleanliness & Comfort

The home was very comfortable and clean.

Simbambili Game Lodge

Sabi Sands

I cannot say enough good things about this lodge!!! The whole experience was amazing!! The food was exceptional and the room is fantastic, but the safari's were beyond phenomenal!!! Our driver (Doctor) and guide (Service) were amazing. Our first morning out we saw all of the Big 5 and a whole host of other animals.... They get you up close and personal, without feeling nervous that you are about to get eaten... :) I cannot recommend this lodge enough!

Authenticity & Character

The lodge only had 9 separate rooms, but it made it feel more intimate and not crowded.

Location

It took about 2 hours to drive there from the airport, but once you get there.... it is all worth it!!!

Staff

Stan took care of use while we stayed at the lodge and looked after our every need. Our driver (Doctor) and guide (Service) for the safari's were exceptional and took us out into the bush to find the animals provided an experience I will never forget.

Cleanliness & Comfort

The room is extremely large with a king bed, living room area, small bar area, and a huge bathroom! Everything is extremely clean and comfortable.

Activity Reviews

Full Day at Sun City

Sun City

Welcome to Sun City Resort

Sun City

It was a great place to end our trip to South Africa! The hotel has everything you can ever need and the resort grounds are beautiful. The waterpark looks like it would be a great deal of fun and Sun City Central has a movie theater, bowling alley, restaurants, etc.

Day two on Chobe Princess

Chobe River - Namibia Side

The river cruise is a must for anyone that wants to get a different perspective from going on a land safari. The accommodations are great and seeing the animals from a tender boat is a must see!!! The food is fantastic and trip is very relaxing....

Robben Island Tour

Cape Town

The prison itself is very interesting and the story is great, but you spend most of your time in a bus on a small island. Not sure that I would do it again.

Hop on Hop Off Bus Tour: Cape Town

South Africa

It is a great way to get an overview of where everything is and what you would want to go see.

Activities at Thornybush Simbambili Game Lodge

Sabi Sands Game Reserve

The spa was great! The lunches and dinners are spectacular! We had one of our breakfasts out in the bush, which was very nice. We had dinner one evening by a campfire and they sang and danced for us, it was so much fun. The food was 5 star!!! I even got the recipe to make Malva Pudding, it is fantastic, everyone needs to try it.

On Safari

South Africa

Our driver (Doctor) and our guide (Service) made the trip memorable. They made sure that we got to see the animals we were wanting and took us to exceptional locations to watch the sun set. We tracked animals through the bush, which was very exciting and to see how close we were to them..... words cannot express.....

Quality of Experience

Guides, Drivers and Staff

Our driver (Doctor) and guide (Service) made the trip unforgettable! They were so much fun to spend our time with.

Transport

The jeeps are sturdy, but extremely comfortable to ride in.

Thank you to all of the team at kimkim and salty travel for a truly memorable holiday, each and every interaction with the staff was very prompt and thorough and all planned with just a few short weeks notice!! No question was ever too much for Stephanie during our planning / discussions and she was always helpful to give us further information or suggestions. Every detail was taken care of and made our vacation very easy for us when in South Africa, from transfers to hotel bookings and our excursions, all was taken care of. Safari was our first stop and a truly incredible time, two different lodges gave us the opportunity for different experiences and each time the staff were so welcoming, helpful and knowledgeable and made the experience that little bit more special. After this we headed to Cape Town and were met by the lovely Ben. He was our transfer, taxi driver, guide, friend and more!! It was so nice to explore his home town and get all the additional information as we went on various excursions, and he was always on hand to help or adapt to our needs. We had such an amazing time during our holiday and throughout this process that we are already talking and looking to see what our next adventure could be!!