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active 12 hours ago

Stephanie Louw

I am an adventurous traveler with an insatiable wanderlust, wholeheartedly embracing every journey with boundless curiosity. My thirst for exploration takes me to diverse cultures and landscapes. Adding an exciting dimension to my travels, I am a passionate surfer, seeking out the perfect wave locally. The ocean's vastness mirrors my free spirit, making each surfing experience deeply fulfilling.

Beyond my individual pursuits, I am also a parent, sharing the wonders of travel with my children. Together, we create cherished memories and instill in them a sense of wonder for the world's beauty.

As I explore the world, I inspire others to embrace the beauty of our planet, protect its treasures, and create a positive impact on the places I visit. My adventurous spirit, love for surfing, and commitment to fostering connections make me a compassionate travel consultant.

How did you get involved in travel?

"I worked in media and got an opportunity to get to know the travel industry and immediately fell in love!"

Please share a unique travel experience you will never forget.

"Embarking on a unique travel experience in Botswana, I immersed myself in the untamed wilderness, embracing the beauty of the Okavango Delta through a mokoro trip and walking safari. Drifting along the tranquil waters in a traditional dugout canoe, I savored the serenity of the Delta, surrounded by the sights and sounds of diverse wildlife.

The mokoro trip offered an intimate encounter with the region's rich biodiversity, as our skilled local guide navigated through winding channels and lush lagoons. Hippos was spotted, while graceful elephants and vibrant birdlife enchanted your senses.

Continuing my adventure, we ventured on a walking safari, venturing into the heart of the Delta's untouched terrain. On foot, you connected intimately with the natural rhythms of the land, tracking footprints and spotting elusive creatures with heightened awareness.

Throughout my journey, we marveled at the unspoiled beauty of Botswana, feeling a profound connection to nature and its inhabitants. This immersive experience left an indelible mark, instilling in me a deep appreciation for the delicate balance of life in the wild and reaffirming your passion for eco-conscious travel."

Top itineraries and travel advice
Family itineraries

Recent trip reviews for Stephanie

Our trip to Cape Town and the Kruger National...
South Africa | Aug 4 - Aug 10, 2024

Catie S.
Catie S. C.
Los Angeles, CA | Reviewed on Aug 11, 2024
Our trip to Cape Town and the Kruger National Park area was amazing!!! We first started in Cape Town and our transport driver, Leon Witz, was so cool. He took us wine tasting, to the Cape of Good Hope, to see the penguins, and lastly to go whale watching. Leon is super knowledgeable about the area, and since this was our first time in Cape Town, it was amazing to have a guide that knew so much about the local area. This was also my (now) fiancée’s and I engagement trip, and it was really fun... Read more

Our trip to Cape Town and the Kruger National Park area was amazing!!! We first started in Cape Town and our transport driver, Leon Witz, was so cool. He took us wine tasting, to the Cape of Good Hope, to see the penguins, and lastly to go whale watching. Leon is super knowledgeable about the area, and since this was our first time in Cape Town, it was amazing to have a guide that knew so much about the local area. This was also my (now) fiancée’s and I engagement trip, and it was really fun to celebrate with Leon afterwards! He got us a bottle of champagne to celebrate! 🍾 🥂🎉

After Cape Town, we flew up to the Kruger National Park area to stay at Tangala Camp. The employees and managers at Tangala, particularly, Reason and Louis, were awesome! The managers, Johan and Madeleine, were also super nice and very accommodating. We saw a bunch of wild animals (painted wolves, hyena, leopard, lions, etc), and the driver/spotters knew everything about the animals and answered everyone’s questions. The camp is small with <20 people staying there, so we made friends with the other visitors in our car. The houses are really neat; they’re thatch roof style cabins that were fun to stay in. There are also various antelope that wander through the camp, which was fun to see.

Overall, we had an amazing experience with KimKim, and will definitely be booking again with them in the future. For other trips, we have generally always booked everything ourselves, but KimKim trips are a great combo of independent travel that is still flexible while also helping with the booking and coordinating logistics. Finally, we also had a very positive experience with the local agent, Steph, who did a great job planning everything and picking out activities for us. I appreciated her attention to details and organization of the trip. Thanks all again!

Hotel Review
Tangala Safari Camp

After Cape Town, we flew up to the Kruger National Park area to stay at Tangala Camp. The employees and managers at Tangala, particularly, Reason and Louis, were awesome! The managers, Johan and Madeleine, were also super nice and very accommodating. We saw a bunch of wild animals (painted wolves, hyena, leopard, lions, etc), and the driver/spotters knew everything about the animals and answered everyone’s questions. The camp is small with <20 people staying there, so we made friends with the other visitors in our car. The houses are really neat; they’re thatch roof style cabins that were fun to stay in. There are also various antelope that wander through the camp, which was fun to see.

Authenticity & Character
Location
Staff
Louis and Reason were amazing on the drives!
Cleanliness & Comfort
Activity Review
Tangala Safari
Tangala Safari
Thornybush Game Reserve

After Cape Town, we flew up to the Kruger National Park area to stay at Tangala Camp. The employees and managers at Tangala, particularly, Reason and Louis, were awesome! The managers, Johan and Madeleine, were also super nice and very accommodating. We saw a bunch of wild animals (painted wolves, hyena, leopard, lions, etc), and the driver/spotters knew everything about the animals and answered everyone’s questions. The camp is small with <20 people staying there, so we made friends with the other visitors in our car. The houses are really neat; they’re thatch roof style cabins that were fun to stay in. There are also various antelope that wander through the camp, which was fun to see. This was my (now) fiancé’s and I’s engagement trip and also our first big trip that either of us have taken out of the U.S., and it was perfect!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Aug 14, 2024
Hi Catie and Matthew,
Thank you so much for your glowing review! I'm thrilled to hear that you had such an incredible time in Cape Town and the Kruger National Park area. It sounds like Leon made your Cape Town experience extra special, especially with your engagement celebration—what a memorable moment! 🥂
I'm also glad that Tangala Camp exceeded your expectations and that you had the chance to see such a diverse array of wildlife. It's wonderful to know that Reason, Louis, Johan, and... Read more

Hi Catie and Matthew,
Thank you so much for your glowing review! I'm thrilled to hear that you had such an incredible time in Cape Town and the Kruger National Park area. It sounds like Leon made your Cape Town experience extra special, especially with your engagement celebration—what a memorable moment! 🥂

I'm also glad that Tangala Camp exceeded your expectations and that you had the chance to see such a diverse array of wildlife. It's wonderful to know that Reason, Louis, Johan, and Madeleine contributed to making your stay unforgettable.

Thank you for choosing us for such a significant trip, and I’m delighted that I could help make it seamless and enjoyable. I can't wait to welcome you back in the future!
Steph

Lovely accommodations and exciting excursions.
South Africa | Jun 20 - Jul 2, 2024

Shaun
Shaun L.
Minneapolis, MN | Reviewed on Jul 03, 2024
We used KimKim for this trip after a fabulous experience in Japan last year. We appreciated the ability to rely on local expertise in the first instance given a language barrier and this time given safety concerns and the opportunity to learn about more family-friendly opportunities and excursions. This trip definitely met expectations in the first regard. 1) The places that Stephanie booked were safe, clean, conveniently located, and had excellent staff and breakfasts. It seems that there... Read more

We used KimKim for this trip after a fabulous experience in Japan last year. We appreciated the ability to rely on local expertise in the first instance given a language barrier and this time given safety concerns and the opportunity to learn about more family-friendly opportunities and excursions. This trip definitely met expectations in the first regard. 1) The places that Stephanie booked were safe, clean, conveniently located, and had excellent staff and breakfasts. It seems that there was a misunderstanding and we had a mismatch in our accommodations in one location. 2) Our local guides in Joberg and Cape Town were fantastic. Capey Tours was the company we interfaced with and Emmanuel's personalized tour of Soweto and Hennrick's quirky tours of Cape Town were accessible, informative, and fun. 3) Unfortunately, we did have trouble accessing necessary details as our itinerary never updated on "my trip" or "my itinerary" so we were messaged the most up to date itinerary via PDF in KimKim's messaging system which unfortunately didn't allow us to click for important information like domestic flight information or detailed descriptions of excursions which may have allowed us to better set expectations. Thankfully, Stephanie's team was able to share the flight information via Whatsapp in time to accommodate. 4) Some details of our trip changed right before we were set to travel to accommodate local closures (restaurants and sites that were closed Sunday and Monday had to be moved to different days). Of course we understand this though we were surprised that this wasn't anticipated sooner given we'd messaged back and forth about specific days and orders before that. Unfortunately, this meant that some of the things we'd requested on specific dates (like a birthday dinner for our daughter) were scrambled. This also meant that some days were super packed. We're happy that in one instance, Stephanie could accommodate this feedback quickly and move an 8 hr tour from our first day in country to the next day so we had time to settle and adjust to jetlag.

Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Jul 22, 2024
Hi Shaun,
Thank you so much for your thoughtful and detailed review. I'm delighted to hear that your experience with us in South Africa met your expectations in many regards, just as it did in Japan. It's wonderful to know that the accommodations I booked were up to par and that you enjoyed the company of our local guides in Johannesburg and Cape Town. Emmanuel's and Hennrick's tours sound like they truly made your trip special with their personalized and engaging approach.
I sincerely... Read more

Hi Shaun,
Thank you so much for your thoughtful and detailed review. I'm delighted to hear that your experience with us in South Africa met your expectations in many regards, just as it did in Japan. It's wonderful to know that the accommodations I booked were up to par and that you enjoyed the company of our local guides in Johannesburg and Cape Town. Emmanuel's and Hennrick's tours sound like they truly made your trip special with their personalized and engaging approach.

I sincerely apologize for the inconvenience you experienced with accessing your updated itinerary. I understand how crucial it is to have all the necessary details at your fingertips, especially when traveling. I'm glad that I were able to provide the needed flight information via WhatsApp, but I will certainly look into improving the system to ensure this doesn't happen in the future.

Thank you for acknowledging my swift adjustment of the 8-hour tour to help you settle in better. I appreciate your feedback as it helps us improve our services. I look forward to planning more memorable trips for you and your family in the future.

Stephanie

South Africa, Botswana, and Zimbabwe
South Africa | Apr 24 - May 14, 2024

Sherry
Sherry B.
Denver, CO | Reviewed on May 24, 2024
Planning our trip to South Africa, Botswana, and Zimbabwe with Steph at Salty Travel went very smoothly. She accommodated our requests and suggestions and adjusted the proposed itinerary accordingly. All of the flight arrangements and transfers went smoothly without any surprises. The hotels were all extremely comfortable and spacious and activities were very informative, fun, and beautiful. Our guide in Johannesburg, Tableto, was knowledgeable and friendly. We really enjoyed the day we... Read more

Planning our trip to South Africa, Botswana, and Zimbabwe with Steph at Salty Travel went very smoothly. She accommodated our requests and suggestions and adjusted the proposed itinerary accordingly. All of the flight arrangements and transfers went smoothly without any surprises. The hotels were all extremely comfortable and spacious and activities were very informative, fun, and beautiful.

Our guide in Johannesburg, Tableto, was knowledgeable and friendly. We really enjoyed the day we spent with him touring the Apartheid Museum and Soweto. At Elephant Valley Lodge, our guide, Lebo, was masterful at spotting wildlife in Chobe, and he told numerous stories and shared facts about the animals. We spent 11 days on a garden route roadtrip with Ben as our guide. He was warm and friendly and knew all the insider restaurants and things to do. He's spontaneous, as are we, and the three of us enjoyed starting out each day with minimal plans and taking routes as the mood struck.

This trip was one of the best we've ever taken. The beauty was overwhelming. Thank you, Steph, Tableto, Lebo, and Ben.

Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on May 27, 2024
Hi Sherry, Thank you so much for your wonderful review! I am thrilled to hear that your trip to South Africa, Botswana, and Zimbabwe was such a memorable experience. I am delighted to know that the planning process was smooth and that all your requests and suggestions were accommodated to your satisfaction. It’s fantastic that you enjoyed the informative and fun activities, comfortable hotels, and seamless travel arrangements. I'm also pleased to hear that Tableto, Lebo, and Ben contributed... Read more

Hi Sherry,

Thank you so much for your wonderful review! I am thrilled to hear that your trip to South Africa, Botswana, and Zimbabwe was such a memorable experience. I am delighted to know that the planning process was smooth and that all your requests and suggestions were accommodated to your satisfaction.

It’s fantastic that you enjoyed the informative and fun activities, comfortable hotels, and seamless travel arrangements. I'm also pleased to hear that Tableto, Lebo, and Ben contributed to making your journey special and I will definitely share your positive feedback with them. They each strive to provide unique and enriching experiences, and it sounds like they succeeded in making your trip unforgettable.

Your kind words about the beauty of the region and the spontaneous adventures with Ben truly warm our hearts. I am grateful for the opportunity to help create such wonderful memories for you.

I look forward to planning your next adventure!

Warm regards,
Stephanie

Kimkim review
South Africa | Jan 29 - Feb 7, 2024

D
Denise O.
Keller, TX | Reviewed on Feb 08, 2024
Positive thoughts regarding using Kimkim would be the ability to review the itinerary prior to booking.
Things needed for improvement: Utilizing travel agents with experience agents who will be knowledgeable and clear concise with the ability to take initiative in providing the client needs. For instance, if you have three travel destinations with plane changes then take the initiative to find out the appropriate luggage allowance and make suggestion on packing for trip. If the hotels...
Read more

Positive thoughts regarding using Kimkim would be the ability to review the itinerary prior to booking.
Things needed for improvement: Utilizing travel agents with experience agents who will be knowledgeable and clear concise with the ability to take initiative in providing the client needs. For instance, if you have three travel destinations with plane changes then take the initiative to find out the appropriate luggage allowance and make suggestion on packing for trip. If the hotels are booked by the agency asking the hotel what toiletries do you provide to reduce the amount of items being brought. The agency taking the initiative to assure whatever tour company they choose to work with are on the same page as what was explained to the client. Our tours were amazing once started but there were confusion with both Cape town tour company and Zimbabwe tour company. With a great travel agency taking that extra little time to assure everything runs smoothly gives the clients an ease and the ability to enjoy their expensive vacation. Thanks.

Hotel Reviews
Chobe Princess Small Luxury Houseboat
Kasane, Botswana
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nkosi Guest Lodge
Victoria Falls
Authenticity & Character
Location
Staff
Cleanliness & Comfort
South Beach Camps Bay Boutique Hotel
Cape Town
Authenticity & Character
Location
O
Staff
Cleanliness & Comfort
Activity Reviews
Day two on Chobe Princess
Day two on Chobe Princess
Chobe River - Namibia Side
Quality of Experience
Guides, Drivers and Staff
Transport
Arrival Day aboard the Chobe Princess
Arrival Day aboard the Chobe Princess
Chobe River - Namibia Side
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sunset Cruise - Signature Deck
Sunset Cruise - Signature Deck
Victoria Falls
Quality of Experience
Guides, Drivers and Staff
Transport
Through the eye of an elephant
Through the eye of an elephant
Victoria Falls
Quality of Experience
Guides, Drivers and Staff
Transport
Tour Victoria Falls
Tour Victoria Falls
Victoria Falls
Quality of Experience
Guides, Drivers and Staff
Transport
Boma Dinner and Drum Show
Boma Dinner and Drum Show
Victoria Falls
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day City Tour, Robben Island & Table Mountain
Full Day City Tour, Robben Island & Table Mountain
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Cape Peninsula Tour
Cape Peninsula Tour
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Feb 12, 2024

Hi Denise and Gloria,

I believe you had an amazing trip.

We apologize for any inconvenience caused by the confusion with luggage allowances and late pick-up for one of your day tours. Rest assured, we do send detailed packing lists and flight luggage allowance information beforehand.

We understand the importance of experienced travel agents and proactive communication with tour companies, I hope the partial compensation makes up for the late pick up on your day tour.

I hope to have the opportunity to welcome you back for a seamless journey in the future.

Warm regards,
Steph

Overall very good arrangement by Kim Kim.
South Africa | Nov 26 - Dec 10, 2023

S
Supriya M.
Cheektowaga, NY | Reviewed on Dec 11, 2023
Overall wonderful arrangement by Kim Kim. . We had a great trip. Cape Town hotel and sightseeing was excellent. The Safari experience at Tambamati reserve was outstanding, Khaya Ndhvu was very good, and Rhinopost was OK.
All Vooma Transfers and drivers were outstanding.
Read more

Overall wonderful arrangement by Kim Kim. . We had a great trip. Cape Town hotel and sightseeing was excellent. The Safari experience at Tambamati reserve was outstanding, Khaya Ndhvu was very good, and Rhinopost was OK.
All Vooma Transfers and drivers were outstanding.

Hotel Reviews
Khaya Ndlovu Manor House
Hoedspruit

The facility is an interesting lodge, combining traditional features with modern touches. The rooms were somewhat faded and earned in my opinion 3 stars, not 4 stars. A standout was the food which was excellent.

Authenticity & Character
The food
Location
Staff
Very accommodating.
Cleanliness & Comfort
The infrastructure needs updating and in some cases repairs.
Rhino Post Safari Lodge

Facility Not well maintained. Staff was very average Rangers was good Food was great Overall experience- just Ok. Would not recommend to friends

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cabins need major update and maintenance
Thabamati Luxury Tented Camp
Kruger National Park

Outstanding facility. Warm hospitality and Great game viewing really up close.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Southern Sun The Cullinan
Cape Town
Authenticity & Character
Location
Near convention center
Staff
Cleanliness & Comfort
Activity Reviews
Full Day City Tour, Robben Island & Table Mountain
Full Day City Tour, Robben Island & Table Mountain
South Africa

Excellent driver and tour guide, Henryk.

Quality of Experience
Guides, Drivers and Staff
Henryk
Transport
Fly from Hoedspruit to Johannesburg
Fly from Hoedspruit to Johannesburg
South Africa
Quality of Experience
Guides, Drivers and Staff
Transport
Game Drives at Rhino Post
Game Drives at Rhino Post
Kruger National Park

Andrew and Marika were good.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Game Drive in Kruger National Park
Sunset Game Drive in Kruger National Park
Kruger National Park

Andrew and Marika were good. But not going into the bush diminishes the overall game viewing experience

Quality of Experience
Guides, Drivers and Staff
Transport
Thabamati Luxury Safari Camp Safari Days
Thabamati Luxury Safari Camp Safari Days
Timbavati Game Reserve

Excellent in every respect. ranger Charlie and Tracker Oscar were outstanding and a delight and a wealth of information and knowledge.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Panorama Tour
Full Day Panorama Tour
South Africa

Guide and Tracker were very good.

Quality of Experience
Guides, Drivers and Staff
Transport
Cape Peninsula Tour
Cape Peninsula Tour
Cape Town

Guide and Driver Hendricks was excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Dec 17, 2023

Hi Supriya,
I'm so happy that you had a great time! Can't wait to welcome you back in South-Africa,
Steph

Fantastic!!! Fulfilled the dreams I had of go...
Zambia | Nov 22 - Nov 30, 2023

C
Carol K.
Canada | Reviewed on Dec 02, 2023
Fantastic!!! Fulfilled the dreams I had of going back to Africa. All of the staff at Flatdogs Camp were kind, friendly and helpful, including sweeping bugs off your back. My guide Chris was outstanding! Extremely knowledgeable ! You could see his passion and excitement about the wildlife in South Luangwa and he was always checking to make sure his guests were good. He worked to give me chances to see the species I was hoping to, including Wild Dogs and a whole lot more. The park is teaming... Read more

Fantastic!!! Fulfilled the dreams I had of going back to Africa. All of the staff at Flatdogs Camp were kind, friendly and helpful, including sweeping bugs off your back. My guide Chris was outstanding! Extremely knowledgeable ! You could see his passion and excitement about the wildlife in South Luangwa and he was always checking to make sure his guests were good. He worked to give me chances to see the species I was hoping to, including Wild Dogs and a whole lot more. The park is teaming with wildlife and truly the eden I had heard about!

Hotel Reviews
Latitude 15 Degrees Lusaka
Lusaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Flatdogs Camp
Mfuwe
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Night Game Drive
Night Game Drive
South Luangwa National Park
Quality of Experience
Guides, Drivers and Staff
Transport
Exploring South Luangwa National Park Central
Exploring South Luangwa National Park Central
South Luangwa National Park
Quality of Experience
Guides, Drivers and Staff
Transport
Morning Safari
Morning Safari
South Luangwa National Park
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Dec 04, 2023

Hi Carol,

I'm so happy to hear your Wild Dog dreams came true.

We value your feedback and would appreciate it if you could spare a moment to review us on Google or Facebook. Your reviews help others discover the unforgettable experiences we offer.
Google review - https://g.page/r/CaWlSTjpj6GREBM/review
Facebook review - https://www.facebook.com/saltytravelcpt

I look forward to welcoming you back in future, 

Steph

Stephanie did a wonderful job in mapping my ...
South Africa | Nov 16 - Nov 22, 2023

M
M N.
Urbana, IL | Reviewed on Nov 26, 2023
Stephanie did a wonderful job in mapping my itinerary and coordinating all the points of contacts. Before my journey I was a bit nervous about how the trip would go. Honestly it went so smoothly that one can expect. She was thorough, up to the task and pleasant to communicate . She was always prompt to respond when I needed. I have enjoyed the company of my guide come tracker Mr Tebogo at Kruger Chalati and the driver Sam of Voomba transport. I would strongly recommend to use KIMKIM for... Read more

Stephanie did a wonderful job in mapping my itinerary and coordinating all the points of contacts. Before my journey I was a bit nervous about how the trip would go. Honestly it went so smoothly that one can expect. She was thorough, up to the task and pleasant to communicate . She was always prompt to respond when I needed. I have enjoyed the company of my guide come tracker Mr Tebogo at Kruger Chalati and the driver Sam of Voomba transport. I would strongly recommend to use KIMKIM for any trip to South Africa.

Hotel Reviews
528 Victoria Falls Guest House
Victoria Falls

The host family- Meredith, Paul and their son William are amazing people. They made me comfortable in every way possible. William helped me arrange Taxi for Boma Dinner and Drum Show. Meredith was eager to help me with my dinner preference and the cook she know well. Paul made sure that my river cruise dinner was booked properly. Their daughter made sure my ride is on schedule to get me to the airport and said good bye before I left.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kruger Shalati Bridge House Suites

This house suites lived up to its name indeed. Situated in a beautiful landscape over the Sabi river. The staff, cooks, waiters, receptionists, and the guide come game driver - all are amazing, and professionals. , They were always eager to help and made every effort to get me comfortable. My guide Tebogo is knowledgeable, friendly, and respectful. He is one of the best guide I had in my trip. He has answered all the questions I had about the animal behavior and the jungle. His explanation regarding eco system balance between nature and species were noteworthy. Receptionist Mr Lucky and waitress Angela was delightful and pleasant. The both chefs came and see me in every meal I had there. They would inquire about the quality of the food and what I would like in my next meal. Overall I had a memorable experience in Chalati.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tangala Safari Camp
Hoedspruit

The accommodation was less than my expectations. The managerial Team - Jannette and Chris were nice and friendly. The room was clean but definitely needs an upgrade. Particularly floor, water faucets, and shower area, and toiletries. While the driver and the tracker are pleasant to interact with but the lack of professionalism and depth of knowledge are very much evident. The game drive vehicle needs a replacement. The cook was nice and showed eagerness to cater your needs. It is in a nice location just right at the heart of the bush where you are more accessible to the animals.

Authenticity & Character
See above
Location
Perfect location to explore the big five’s
Staff
Cleanliness & Comfort
Activity Reviews
Sunset Cruise - Signature Deck
Sunset Cruise - Signature Deck
Victoria Falls
Quality of Experience
Guides, Drivers and Staff
Transport
Tour Victoria Falls
Tour Victoria Falls
Victoria Falls

The guide was very informal and passive and not feel like enjoying his job. He only talks when you ask questions. Minimal information. No enthusiasm. Reluctant to be helpful. Did the bare minimum. We had only 3 people in the group.

Quality of Experience
Guides, Drivers and Staff
Transport
Kruger Shalati Experiences
Kruger Shalati Experiences
South Africa

Pls check the comment made in the Chalati House Suites section.

Quality of Experience
Guides, Drivers and Staff
Transport
On Safari
On Safari
South Africa
Quality of Experience
The guide and tracker lacks knowledge on their subject matters and professionalism. It Explanation of the rules and expectations before the game drive would have been appreciated..
Guides, Drivers and Staff
They needs proper training on professionalism, and the deliverable knowledge of the subject. Not joking consistently when relevant questions being asked. Can clearly feel the insensitivity and knowledge gap.
Transport
The vehicle 🚗 s uncomfortable and rundown
Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Dec 05, 2023

Hi Mohammed,

Your pictures are incredible.

Thank you for taking the time to write a review.
We value your feedback and would appreciate it if you could spare a moment to review us on Google or Facebook. Your reviews help others discover the unforgettable experiences we offer.
Google review - https://g.page/r/CaWlSTjpj6GREBM/review
Facebook review - https://www.facebook.com/saltytravelcpt

I will make sure the activities and lodges also receive the feedback.

I look forward to arranging your next trip to Africa. 

Stephanie

Great trip, horrible service by KimKim
Madagascar | Aug 26 - Sep 9, 2023

M
Maia N.
Quincy, MA | Reviewed on Sep 22, 2023
The trip was great and the local guides were experienced and knowledgeable. However, when we had a problem, we called Stephanie for support 4 or so times over a two hour period, and she ignored our calls and sent WhatsApp messages saying it was not her problem. This is pretty unacceptable for someone whose entire job is to facilitate. If this is not her role, then it is not clear what service KimKim is providing apart from being a useless middle man that is taking money that would otherwise... Read more

The trip was great and the local guides were experienced and knowledgeable. However, when we had a problem, we called Stephanie for support 4 or so times over a two hour period, and she ignored our calls and sent WhatsApp messages saying it was not her problem. This is pretty unacceptable for someone whose entire job is to facilitate. If this is not her role, then it is not clear what service KimKim is providing apart from being a useless middle man that is taking money that would otherwise be going to locals.

Further, when we made it clear we were unhappy with Stephanie's handling of the situation she said she would ask KimKim customer service to reach out to us, they never did. It is unclear if Stephanie did not actually ask them or if KimKim does not care about their customers.

Overall, if this is how KimKim operates, I will not be recommending this service in the future. I will give direct contacts of my fantastic guides in Madagascar to anyone who would like to book a trip.

Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Oct 02, 2023
Dear Maia and David.

I want to express my gratitude for taking the time to write this review. I'd like to provide you with some "behind the scenes" insight to shed light on the situation.

Firstly, thank you for acknowledging that "The trip was great and the local guides were experienced and knowledgeable." We take pride in partnering with exceptional local providers, and I'm delighted to hear that, overall, we crafted an excellent trip for you.

We understand that challenges arose on the...
Read more

Dear Maia and David.

I want to express my gratitude for taking the time to write this review. I'd like to provide you with some "behind the scenes" insight to shed light on the situation.

Firstly, thank you for acknowledging that "The trip was great and the local guides were experienced and knowledgeable." We take pride in partnering with exceptional local providers, and I'm delighted to hear that, overall, we crafted an excellent trip for you.

We understand that challenges arose on the morning of August 29th, 2023, at around 9:00 AM when we informed you of the boat transfer cancellation due to adverse weather conditions. We immediately began working on an alternative plan, considering Sainte Marie as an option. However, logistical constraints, including limited flight availability, complicated matters. During this period, you expressed your preference for Nosy Be, and although we had initially suggested Sainte Marie, we proceeded with your choice.

Subsequently, we had to secure flights and sent you a payment link. Unfortunately, internet connectivity posed challenges, making it difficult to process the payment. As a workaround, we proposed that our guide, Nomena from Sense of oceans, make the payment on your behalf, with the intention that you could reimburse Nomena in cash, although this was not the ideal arrangement.

At 10:13 AM, we reached out to KimKim and explained their service fee policy for transactions conducted on the platform, including covering credit card fees. We also suggested that you contact your travel insurance company to inquire about potential coverage for events cancelled due to adverse weather. This could potentially include reimbursement for service fees.

On the same day, August 29th, we informed KimKim customer support that you wished to speak with them. We received the response that "customer support will reach out to them when they come online." While I'm uncertain if they contacted you, we did formally request their assistance in reaching out to you via written communication.

Throughout this process, there was extensive back-and-forth communication, searching for suitable flights, liaising with KimKim, and exploring alternative solutions. All of these efforts were aimed at swiftly resolving the challenges you faced, ensuring you could continue to enjoy your holiday. I apologize if you felt your concerns were not taken seriously; we were wholeheartedly dedicated to finding suitable solutions within a tight timeframe.

Your feedback is greatly appreciated, and we are committed to enhancing our communication, making it more informative and robust in the future.

Thank you for your understanding.

Warm regards,
Stephanie

This was a once in a lifetime trip and KimKim arranged everything....
South Africa | Jun 18 - Jul 1, 2023

C
Connie B.
Humble, TX | Reviewed on Jul 24, 2023
This was a once in a lifetime trip and KimKim made it spectacular. They helped plan everything and had all of the transfers arranged, so all we had to do was enjoy! We started out by going to Sabi Sands and stayed at Sambambilia Lodge, it was amazing! We had a 3 hour safari each morning at 6 a.m. and a 3 hour safari each afternoon at 3:30 p.m. We went when it was winter is South Africa, but they provided hot waterbottles for your hands/lap and blankets for the safaris. Our very first... Read more

This was a once in a lifetime trip and KimKim made it spectacular. They helped plan everything and had all of the transfers arranged, so all we had to do was enjoy! We started out by going to Sabi Sands and stayed at Sambambilia Lodge, it was amazing! We had a 3 hour safari each morning at 6 a.m. and a 3 hour safari each afternoon at 3:30 p.m. We went when it was winter is South Africa, but they provided hot waterbottles for your hands/lap and blankets for the safaris. Our very first morning we saw ALL of the Big 5 and other animals as well. They drive into the bush so that you are up close and personal with the animals. I cannot recommend this lodge more highly!!! Everything was top notch!

From there we went to Cape Town for 4 days and stayed at Noah's House, it was fantastic! It was a great location and Blessing was such a joy to be around - he managed the house perfectly and the food was amazing. He even took us out our last day and we went to a little market place, then to the Cape of Good Hope, and went to see the penguins....

From there we flew to Zimbabwe and then drove to Botswana for a 2 night river cruise. We would never have been able to find or arrange going through the Customs locations in these small areas without KimKim having everything arranged for us! It is well worth having it all arranged, so there is no stress or worries. The river cruise was exceptional... you go out on a tender boat in the evenings and get to be up close and personal with the animals like the elephants, hippos, crocodiles, lions..... It was truly a different experience than going on the safari drives at the lodge, but each was amazing in its own way. We also went one afternoon to a village and we got to see how they live and they performed a dance for us and sang.

From there we flew to Johannesburg and drove 3 hours to Sun City. We stayed at The Palace of the Lost Temple....exceptional resort!!! The breakfast was over the top and great! There is a waterpark there (but too cold to get in while we were there) that is huge, has a bowling alley, movie theater, casino, restaurants, etc.... It was a great way to relax and end our trip to South Africa.

Again, I cannot stress how I would use KimKim for this type of trip. We used them when we planned our trip a few years ago to Greece, and everything was flawless then as well. We are thinking of going to Asia next year and I will use KimKim again!

Hotel Reviews
Intercontinental Johannesburg O.R Tambo Airport
Johannesburg

Nice hotel located right next to the airport, literally walk across the street. We only stayed one night, but it was very comfortable.

Authenticity & Character
Very nicely decorated.
Location
Directly across the street from the airport.
Staff
Very friendly.
Cleanliness & Comfort
The bed was very comfortable and the room was clean.
The Palace of the Lost City at Sun City Resort
Moses Kotane

The hotel was AMAZING!!!! There is so much to see there. You have access to a shuttle that will take you to the casino and waterpark. It will also take you to Sun City Central, which has lots of shops, restaurants, movie theater, bowling alley, etc. The hotel itself is opulent and it takes your breath away how beautiful everything is.

Authenticity & Character
Every detail is perfect!!!!
Location
It takes a while to get to it from Johannesburg, but it was well worth the trip.
Staff
Everyone is very friendly.
Cleanliness & Comfort
The room is extremely large and very comfortable.
Chobe Princess Small Luxury Houseboat
Kasane, Botswana

It takes a little bit of doing to get to the houseboat, but once you do, you forget about all the other.... Going out on the tender boat and so close to the animals (elephants, crocodiles, hippos, lions, etc.) were a once in a life time opportunity. Seeing the sunset and the animals on the bank was exceptional. We also went one afternoon to a village and got to see how they live, what they eat, and then they sang and danced - which was great fun.

Authenticity & Character
The houseboat was amazing and the dinners at sunset was fantastic. The food was 5 star!!!
Location
A little difficult to get to, but well worth it!
Staff
Everyone made the trip special!
Cleanliness & Comfort
The rooms are small, but you are not really in them very much. The beds were extremely comfortable!
NOAH House
Cape Town

Noah's House was a great place to stay while in Cape Town. Blessing took care of us while we stayed there and provided exceptional service and looked after us.

Authenticity & Character
Beautifully decorated and well appointed rooms.
Location
Great location to walk to restaurants and bars.
Staff
Blessing provided us with the best service and looked after our every need.
Cleanliness & Comfort
The home was very comfortable and clean.
Simbambili Game Lodge
Sabi Sands

I cannot say enough good things about this lodge!!! The whole experience was amazing!! The food was exceptional and the room is fantastic, but the safari's were beyond phenomenal!!! Our driver (Doctor) and guide (Service) were amazing. Our first morning out we saw all of the Big 5 and a whole host of other animals.... They get you up close and personal, without feeling nervous that you are about to get eaten... :) I cannot recommend this lodge enough!

Authenticity & Character
The lodge only had 9 separate rooms, but it made it feel more intimate and not crowded.
Location
It took about 2 hours to drive there from the airport, but once you get there.... it is all worth it!!!
Staff
Stan took care of use while we stayed at the lodge and looked after our every need. Our driver (Doctor) and guide (Service) for the safari's were exceptional and took us out into the bush to find the animals provided an experience I will never forget.
Cleanliness & Comfort
The room is extremely large with a king bed, living room area, small bar area, and a huge bathroom! Everything is extremely clean and comfortable.
Activity Reviews
Full Day at Sun City
Full Day at Sun City
Sun City
Welcome to Sun City Resort
Welcome to Sun City Resort
Sun City

It was a great place to end our trip to South Africa! The hotel has everything you can ever need and the resort grounds are beautiful. The waterpark looks like it would be a great deal of fun and Sun City Central has a movie theater, bowling alley, restaurants, etc.

Day two on Chobe Princess
Day two on Chobe Princess
Chobe River - Namibia Side

The river cruise is a must for anyone that wants to get a different perspective from going on a land safari. The accommodations are great and seeing the animals from a tender boat is a must see!!! The food is fantastic and trip is very relaxing....

Robben Island Tour
Robben Island Tour
Cape Town

The prison itself is very interesting and the story is great, but you spend most of your time in a bus on a small island. Not sure that I would do it again.

Hop on Hop Off Bus Tour: Cape Town
Hop on Hop Off Bus Tour: Cape Town
South Africa

It is a great way to get an overview of where everything is and what you would want to go see.

Activities at Thornybush Simbambili Game Lodge
Activities at Thornybush Simbambili Game Lodge
Sabi Sands Game Reserve

The spa was great! The lunches and dinners are spectacular! We had one of our breakfasts out in the bush, which was very nice. We had dinner one evening by a campfire and they sang and danced for us, it was so much fun. The food was 5 star!!! I even got the recipe to make Malva Pudding, it is fantastic, everyone needs to try it.

On Safari
On Safari
South Africa

Our driver (Doctor) and our guide (Service) made the trip memorable. They made sure that we got to see the animals we were wanting and took us to exceptional locations to watch the sun set. We tracked animals through the bush, which was very exciting and to see how close we were to them..... words cannot express.....

Quality of Experience
Guides, Drivers and Staff
Our driver (Doctor) and guide (Service) made the trip unforgettable! They were so much fun to spend our time with.
Transport
The jeeps are sturdy, but extremely comfortable to ride in.
Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Jul 27, 2023

Hi Connie,
Thank you for this amazing and thoughtful review. I hope to welcome you back soon. Stephanie

Highly recommend the team from kimkim/salty travel!!
South Africa | Jun 18 - Jun 27, 2023

Harrison
Harrison K.
Morocco | Reviewed on Jul 05, 2023
Thank you to all of the team at kimkim and salty travel for a truly memorable holiday, each and every interaction with the staff was very prompt and thorough and all planned with just a few short weeks notice!! No question was ever too much for Stephanie during our planning / discussions and she was always helpful to give us further information or suggestions. Every detail was taken care of and made our vacation very easy for us when in South Africa, from transfers to hotel bookings and our... Read more

Thank you to all of the team at kimkim and salty travel for a truly memorable holiday, each and every interaction with the staff was very prompt and thorough and all planned with just a few short weeks notice!! No question was ever too much for Stephanie during our planning / discussions and she was always helpful to give us further information or suggestions. Every detail was taken care of and made our vacation very easy for us when in South Africa, from transfers to hotel bookings and our excursions, all was taken care of. Safari was our first stop and a truly incredible time, two different lodges gave us the opportunity for different experiences and each time the staff were so welcoming, helpful and knowledgeable and made the experience that little bit more special. After this we headed to Cape Town and were met by the lovely Ben. He was our transfer, taxi driver, guide, friend and more!! It was so nice to explore his home town and get all the additional information as we went on various excursions, and he was always on hand to help or adapt to our needs. We had such an amazing time during our holiday and throughout this process that we are already talking and looking to see what our next adventure could be!!

Local specialist: Stephanie Louw
Stephanie
Stephanie Louw
Local specialist in Cape Town | Replied on Jul 24, 2023

Hi Harrison,

WOW, thank you. I really appreciate this wonderful review!
I am so happy you loved every minute of your time with us.

Thank you again for taking the time to write a review.

Stephanie