Kimkim Trip Reviews for Italy

My daughter and I traveled around Italy and had a blast. Francesco developed the perfect itinerary for us. We went to Rome (saw the Colosseum, Trevi fountain, Spanish steps, Palatine Hill) then on to Sorrento to experience the Amalfi coast (had a day trip to Capri (my favorite) and another day trip to see the rest of the coast) and lastly experienced Venice and all it had to offer. Unfortunately we missed our connecting flight to Rome to start the trip and we reached out to Francesco and he was able to cancel our private transfer, let the hotel know we would be late, and rescheduled the tours we had scheduled for that day. He kept us calm and made everything easy peasy! It was the trip of a lifetime and we will forever recommend KimKim for any travel needs!!

Hotel Reviews

Pantheon Inn

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tasso Suites & Spa

Sorrento

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Firenze

Venice

Authenticity & Character

Location

Very nice location, but difficult to find initally

Staff

Cleanliness & Comfort

Activity Review

Colosseum, Roman Forums and Palatine Hill

Rome

Our guide was informational and fun!

Quality of Experience

Guides, Drivers and Staff

Transport

Jessica did an amazing job with helping us plan our trip to Florence and Cinque Terra. Accommodations were spot on - perfect and fit exactly within our budget. would highly recommend both Jessica and the kimkim team / app should you need a local expert to hlpe you plan!

Hotel Review

7Florence B&B

Florence

PERFECT -- CLEAN - SAFE - EXPERT STAFF GREAT BREAKFAST TOO

Authenticity & Character

Location

CENTRAL TO EVERYTHING - train and even with parking close by

Staff

Cleanliness & Comfort

Activity Review

Cinque Terre Day Trip From Florence

Florence

seamless from start to finish from the shuttle to the train - perfect!

Quality of Experience

Food

Guides, Drivers and Staff

tonya spoke perfect english and was a expert tour guide!

Transport

clean comfortable safe

Overall
We enjoyed the trip and thought it was a good itinerary to experience Sicily - the food, the history, the culture and the hospitality. Unfortunately the poor communication left a lot to be desired ...

Communication
• Total lack of responses within a reasonable period - from start to end
• Regardless of time differences, I think a simple acknowledgement or response within 24-48 hours is reasonable. In the case of Thanos, 2 weeks or more, with multiple follow ups, is the norm. If you find this hard to believe, just check the conversation.
• While we hesitated at the beginning, we figured it might have been an anomaly because of the agent's 5 star rating. Now we seriously questioned the validity of the rating system all together.

Administration
• Request for early payment - happened after multiple requests
• Request for final payment - happened after multiple requests and when it finally went online, the amounts were different for each of the 4 parties (when they should be the same)
• Final itinerary was not available until a few days before the start of the trip. What started as a couple of simple questions about the itinerary 4 weeks before the start of the trip, the total lack of response caused the entire group to doubt if the trip was going to take place a week before the trip. Such outcome is totally unacceptable!

Accommodation
• Hotels at Palermo and Catania are good - convenient location, clean and good services.
• The hotel in Agrigento is in the middle of nowhere. We could not understand why this hotel was picked. Fortunately the front desk was able to arrange a special meal for us at a local restaurant (instead of just drinks and sandwiches at a beach bar).

Transportation
• Drivers were good and courteous. But we could not understand why we got a minivan that would only fit 8 ... when the original party had 10 people. Sure, 2 people cancelled out at the last minute, but we do not consider the jump seat beside the driver approriate for 70+ seniors! In addition, occasionally the guide had to squeeze in with us, or simply sat in the cargo bay.

Guides
• All the guides are experienced and knowledgeable on the subject. Of the many different guides we had, we thought Lorenzo at the Valley of the Temples, Natalya at the Villa Romana del Casale, and finally Laura at Catania and Taormina provided exemplary services.
• We also enjoyed the cooking class at Cucina Garibaldi a lot. The activity was fun, the staff were friendly and helpful, and I would not hesitate to recommend the activity to fellow travelers.
• Mrs Maria, our local contact, has been very responsive and helpful throughout the trip.
• This might have been a misunderstanding on my part - that we would get the same driver / guide for each city - especially after all the troubles we went through to finalize the itinerary. Despite what was stated in the itinerary and two queries during our stay in Catania, we never met our assigned person Daniela. While we had the same driver for our stay in Catania, he could not tell us if he would be our driver the following day. While everything worked out in the end, I thought, at a minimum, the expectation could be managed better and not lead one into thinking this is a fly by night operation.

Giulia was very attentive! Enzo was wonderful!

The tour guides, hotel managers, and drivers were all so accommodating and welcoming. The trip went so smoothly, and everything we did was awesome. Thank you so much!

Hotel Reviews

Altar Suites Athens

Athens

The hotel manager was so kind and welcoming. It was very clean and beautiful. The location was amazing with gorgeous views of the Acropilis and easy walks to many nearby restaurants and shops.

Authenticity & Character

Location

so close to the Acropilis, bars, restaurants, shops, etc.

Staff

Cleanliness & Comfort

We even had robes and slippers!

Seven Suites

Imerovigli

The infinity pool was so beautiful, the staff were very nice, and the room was very clean.

Authenticity & Character

Location

The location is kind of in the middle between Thira and Ouia which cost about 40-50 Euro each way

Staff

We got an amazing breakfast delivered to our room

Cleanliness & Comfort

Villa Konstantin

Mykonos

Authenticity & Character

The views were absolutely stunning for sunset, and the cats who live there were so friendly and cute.

Location

It's such a short walk down the hill to Mykonos town, and a short walk up the road to a market.

Staff

The staff were so nice, remembering our names, giving us poolside service, and helping us get transportation!

Cleanliness & Comfort

Every day our room was cleaned

Activity Reviews

Good morning in Athens Welcome Tour

Athens

The sites we went to and the lake were great! I just wish I had been more prepared for the day and knew what to have in my carry on bag, especially for the lake. And I wish the driver had been more talkative and had explained where he was taking us.

Quality of Experience

Guides, Drivers and Staff

The driver didn't seem interested in chatting with us and was difficult to coordinate with. He dropped us off somewhere and said call me when you're ready to be picked up. But didn't give us a way to contact him, and didn't explain to us where he was dropping us off or what we should bring with us from our luggage.

Transport

Acropolis and Ancient Greek Mythology Tour

Athens

Quality of Experience

Guides, Drivers and Staff

Transport

Luxury Catamaran Cruise around Santorini

Santorini

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sailing Escape to Rhenia island

Mykonos

We had an amazing time, this was a very relaxing and family friendly boat trip. The snorkeling was quite underwhelming, but we swam and used the SUP anyway. The views were gorgeous and the water was crystal clear.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our first trip booked with KimKim was an absolute success. Francesco was our specialists and accommodated our trip that best fit our needs. I would highly recommend KimKim if you are planning a trip that may be a new or revisited destination.

Activity Review

Colosseum, Roman Forums and Palatine Hill

Rome

We had the pleasure of having Alex as our tour guide. I would highly recommend this tour and asking for him. He made this experience amazing!

Quality of Experience

Guides, Drivers and Staff

Alex

The website made planning and booking a breeze. The ability to share comments back and forth about suggested locations, tours, and hotels streamlined the process. We felt we received a good value for our money and appreciated Vincenzo's efforts to stay within budget. Having local contacts who were available as needed gave us peace of mind. Upon arrival, we didn't have to worry about a thing—everything was booked and ready for us as expected.

The companies, guides, and drivers booked for us - from the amazing Cristina for the history and food tour in Milano to our excellent driver Giovanni for a rainy day trip to Lake Como and Tommasso for our walking history tour of Rome - were all exceptional. Their expertise and companionship made our experiences memorable.

My only negative feedback is that it would be helfpful if after the hotel is selected and the price point determined, provide reprsentative photos that depict the hotel rooms booked rather than the premium version to set the right expectation.

We will definitely keep KimKim in mind for future travel.

Elen did a wonderful job of transferring our vacation wishes into a detailed itinerary. We went through a couple of iterations before settling on the final plan, and she was very patient with our changes. Once in Italy, our local contact Maria made sure we were always informed about pickup times and tour guide details, ready to support us if necessary.
Florence was awe-inspiring (as expected) - in hindsight I wish we had spent a couple of more days in Siena, but that was our choice, not a criticism of Elen.
Will definitely use Kim Kim for planning our next vacation!

We enjoyed our first trip to Italy and planning with KimKim provided us an amazing experience. Vincenzo did a fantastic job arranging our food and wine experiences, our tours and transfers. All of the drivers were courteous and on time for pickups. San Gimignano was one of our favorite places visited. Our guide for the walking food tour in Milano was very knowledgeable and the food was amazing. Unfortunately our Boat tour of Lake Como was rained out. As our driver was not cancelled in time, we were still driven out to Varenna for lunch and our driver made multiple stops for us to get amazing pictures, even in the rain. Our guide for a Walking tour of Rome, Tommaso, had interesting stories and facts about the area and we enjoyed that tour very much too.

Will definitely use KimKim for our future travels!

Hotel Reviews

Hotel Modigliani

Roma

Authenticity & Character

Location

Cleanliness & Comfort

Hotel Il Guelfo Bianco

Florence

The location of this hotel was close to everything we wanted to see. The courtyard was nice to relax and have a glass of wine before dinner. In a quiet area.

Authenticity & Character

Location

Cleanliness & Comfort

Activity Reviews

Guided Walking Tour of Rome

Rome

Tommaso was an excellent guide and photographer. He had great stories.

Guides, Drivers and Staff

Friendly!

Guided Visit to the Colosseum, Palatin Hill and Roman Forum

Rome

I personally did not enjoy this tour as much as I had hoped. The guide spoke very quickly and it was difficult for me to concentrate on what was being said while we were rapidly walking thru the streets and on the uneven paths to get to the Colosseum. The tour is very high level to show you all 3 of the places, so we did not get to see as much of the Colosseum as we had hoped. And it was so over crowded that it was difficult to move thru the Colosseum in a group.

Quality of Experience

Guides, Drivers and Staff

Walking food tour of Milano

Milan

Our guide for the food tour was amazing. She had many stories to share to tell us about the area we were in and the food that we had was excellent along with the wines. She was very friendly and easy going and she was easily understood.

Quality of Experience

Food

My first time to have a Cannoli

Guides, Drivers and Staff

Afternoon at leisure in Tuscan Countryside

Tuscany

San Gimignano was one of our favorite places that we visited. The village area has so much character. We felt like we were in a real live Renaissance fair. Highly recommend a trip to this village. Another village we discovered as Castello in Chianti, we had dinner there 2 nights. The atmosphere was awesome.

We loved our trip. The guides were amazing and very knowledgeable. kimKim was available when we needed help and responded quickly. Overall our experience was great.

Hotel Reviews

Hotel Metropole Suisse

Como

Very run down. Needs to be renovated.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Uptown Palace Milan

Milan

Authenticity & Character

Location

Staff

Cleanliness & Comfort

CHC Continental, BW Premier Collection

Venice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Bergamo Private Upper Town City Visit

Bergamo

Guides, Drivers and Staff

Visit Bergamo on the E-bike

Bergamo

Quality of Experience

Guides, Drivers and Staff

Private Gondola Ride with Cicchetti & Wine

Venice

Quality of Experience

Guides, Drivers and Staff

Bellagio E-Bike Experience & Food tasting

Italy

Quality of Experience

Guides, Drivers and Staff

I asked Irene (KimKim's Travel 12 partner), for a trip with a fair amount of twists and turns and accommodations for my companion and myself. We traveled from Nice to the Italian Riviera, then on our way to Venice, made stops in Milan and Verona. Yes, a travel-packed route. In Nice, Irene fulfilled my request for a hotel in Old Town Nice with exactly what I wanted, ie, a hotel, The Hotel Rivage, that was perfectly located in Old Town and close to the Promenade and the Rue Massena, a more upscale area in Nice. In short, all the areas we wanted. From there, we went to the Italian Riviera, and Irene suggested that we stay in Camogli, a city we'd never heard of. That suggestion was golden. I wanted originally to stay in Genoa, and Irene, knowing I was looking for beauty and not a working port town, guided me to Camogli, which was gorgeous. The hotel there, The Cenobli dei Dogi was the best hotel we've ever stayed at. Yes, it's not easy to get to (I mean, it's high on the southern coast), but the superior level of service there, and the exquisite room and view were unmatched by any hotel we've ever been to. It was VERY impressive. Katarina, Izabella and Claudia took great care of us there! When we asked for a taxi ride to Portofino (an enclave dripping with money and beauty), they had it arranged promptly. And the food at the Cenobli! Really, really good! Irene also arranged a day tip to Genoa, where we were treated by Paola, a Genoa native, to a food tour of authentic Italian food at Genoa's most popular open market. Paola was friendly with us and the various food shop owners, all of whom seemed to know her. This familiarity lead to quite a few "samples" for us, all delicious. Thank you, Paola! At the end of our stay in Camogli, we were then driven by Stephano, a sweet, wonderful, very patient man, who took us on our complicated, illogical trip from Camogli to stop for an hour in Milan, then stop again in Verona where we spent a few hours before boarding a train (all the train and limo rides were arranged by Irene. I'm sure this trip wasn't easy to arrange, but she did it!), and then we were off to Venice. In Venice, we were met by Barbara at the train station, then escorted to a water taxi to our hotel. (Note: Barbara communicated with me often while on the train, due to the train's arrival delay, but she guided us to the right station, and grabbed us immediately upon arrival. It was appreciated). In Venice, I asked for a hotel close to the Rialto Bridge on the Gran Canal, and that's exactly what Irene arranged for us. We stayed at EGO Residence, and the location was priceless. The room was a bit smaller than we had previously enjoyed (but hey, Venice is a tight little area), and the wifi here was a bit challenging. But EGO's Eldor and Simone were very accommodating. Eldor booked us a spot at a nice, local restaurant on the canal, which I'm sure he scored due to his connections, given this was a very, very busy Saturday night, and everyone was looking for a spot at that restaurant. And the breakfast room where we were spoiled by excellent food and service by EGO's Crystal, was really delightful. We enjoyed our time here! Upon departing from Venice for San Francisco, a water taxi collected us, then a limo took us to the Venetian Airport, where we were dropped off in plenty of time to negotiate all the ticketing, baggage drop and numerous passport checks before departure. All in all, Irene and Travel 12 and KimKim did an excellent job of providing a wonderful trip to Nice and the many Italian cities. We were never left wondering where our drivers or tour guides were, and the selection of cities and activities are all well chosen. This is my second trip with KimKim (the first was Singapore, also excellent) and I'll not hesitate to partner with KimKim and Travel 12 again!

Our concierge was to meet us at 3pm at our hotel however didn’t get there until 5pm which left us a little in the lurch. However when we did catch up he was very nice and helpful. Our guides were fantastic and very informative. The only thing I would let you know is that each guide repeated much of the same stories which was a little repetitive. Loved the places suggested however by the end of the trip we were glad not to see any more churches or relics. The number of days suggested in some of the cities were spot on. I most probably would have added one extra day in Syracuse/Ortigia. Driving should really be done from midday as everything is closed so when they arrive at hotel people can walk around when shops are opened.

Hotel Reviews

Palazzo Natoli Boutique Hotel

Palermo

Really beautiful boutique hotel in the heart of the old city close to everything.

Authenticity & Character

Decor was lovely and so clean. Breakfast for me was a little hit and miss. You tick your breakfast order a little like a hospital menu. I think they could do it different.

Location

It’s slam dunk in the Main Street. You can walk to everything.

Staff

The girls on reception were amazing and so helpful

Cleanliness & Comfort

Room was very spacious with balcony

Viacolvento Boutique Hotel

Marsala

Nice hotel just if the main road. Very nicely kept. Staff were excellent. Recommended a fantastic restaurant. Very obliging. Room was upgraded so that was excellent.

Authenticity & Character

Lovely clean hotel with exposed brick. Really nice.

Location

Marsala for us was just a pit stop. Didn’t venture out

Staff

Limited English but was really helpful.

Cleanliness & Comfort

Breakfast was continental and plenty to choose from.

Hotel Foresteria Baglio della Luna

Agrigento

Outside of Agrigento but in a perfect location if you don’t want to walk the city. Otherwise it’s around 4Km to city. We preferred were we stayed as it was all inclusive beautiful grounds lovely restaurant close to beach

Authenticity & Character

It has a Tower as well as the hotel rooms surrounded by a lovely courtyard with beautiful gardens. Dinner was served outside overlooking the Temples. Gorgeous

Location

Lovely hotel get the room overlooking the Valley of the Temples.

Staff

Head waiter was superb

Cleanliness & Comfort

Had a small issue with shower overflowing on bathroom floor. But it was rectified immediately

Boutique Hotel Re Federico

Ortigia

Quaint Boutique Hotel right next to the sea. Loved Ortigia would have stayed one more night.

Authenticity & Character

Upgraded to a much bigger room which had separate bathroom and kitchenette

Location

Just a short walk across the street if you want a dip in the sea. You do however have to swim out quite a bit. Rocky.

Staff

Staff were very pleasant

Cleanliness & Comfort

Air conditioner needed a part to reduce the fan blowing very loudly which was fixed the following day

Boutique Hotel Villa Fiorita

Taormina

Beautiful hotel in fantastic location just a couple of minutes away from all the hustle and bustle. The hotel had 6 floors. Rooms were well appointed but a little smaller than some of the other hotels we stayed in. I think we were upgraded to a balcony classic room which was very much appreciated. Breakfast was amazing. They don’t have a restaurant but they do a lovely lunch and afternoon sandwiches until 6pm. Hotel had a nice small pool which was nice to relax. I believe they are building a bigger one.

Authenticity & Character

Very well appointed. Loved it

Location

Just down the road from the main drag of Taormina

Staff

The staff were extremely attentive and very friendly.

Cleanliness & Comfort

Very clean hotel.

Activity Reviews

Piazza Armerina and Villa Romana del Casale

Italy

Guide was a history professor 82yrs old fantastic information. The Mosaics were unbelievable. Loved this so much.

Quality of Experience

Awesome mosaics. Unbelievable

Guides, Drivers and Staff

Onofrio was so expressive and informative.

Palermo Street Food Tour

Palermo

Georgio our guide was great and very informative we had a great day with him. We went to Monreal first then we walked all the way around Palermo. Really enjoyed our tasting lunch. Yum. He was lots of fun and bubbly with great history knowledge.

Quality of Experience

Excellent

Food

Street food at the fish markets

Guides, Drivers and Staff

Very informative

Transport

Self Drive with Georgio directing the traffic.

Full Day Guided Tour of Palermo - Visit Monreale

Palermo

Day Trip to Segesta & Erice

Palermo

Relics to Remember absolutely fascinating.

Quality of Experience

So interesting

Guides, Drivers and Staff

Lara was truly exuberant and was so excited to tell us all about the temples

Transport

Self drive

Guided tour of Valley of the Temples

Agrigento

What a massive area of all 4 Temples from Juno to Concordia Hercules and Zeus and the statue absolutely one of a kind

Quality of Experience

Surreal

Guides, Drivers and Staff

Simona was an excellent guide who explained all the stories about each Temple

Transport

Self drive

Cooking Class in Taormina

Taormina

Chef made the day. He was funny and hands on with everyone. Meet some lovely people. We all had fun.

Quality of Experience

It would have been nice to cook small individual dishes and taste your own stuff. It was all mixed up so you weren’t judging your own sample.

Food

Mostly all of it. We made way too much

Guides, Drivers and Staff

The chefs were very involved

Transport

Self drive

Etna Wine tasting

Italy

Unfortunately this was cancelled the day prior

Just back from a very memorable trip to Rome. Valeria set up the entire trip and it really couldn't have been better. She is a pleasure to work with and we are already looking forward to working with her for our next trip.

We had the most incredible trip to Italy. We began in Venice, traveled to Cinque Terre, went to Pisa, Florence and Rome. We had transfers planned through KimKim for each time we changed locations. It made our trip so much easier and truly hassle free. In each of the cities where we traveled, the hotels were great. We had breakfast at each. We found the hotel staff to be helpful and kind. We were blown away by the guides that Andrea set up for us. Each one was knowledgeable, friendly and great with our kids. We felt like we were able to learn so much about each of the places we visited. In addition, the kayak tour we took in Cinque Terre was beautiful. Our guide was the best! We appreciated the recommendations that Andrea gave us along the way. Working with him was such a delight. He was quick to respond, supportive and lovely to work with. Several of our guides talked about how much they enjoyed working with him as well. We will definitely be booking with KimKim again.

Best trip to Italy thanks to Grazia!! Would definitely go through this service again 🥰

Hotel Review

Hotel La Pergola

Amalfi

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Boat trip to Positano from Amalfi

Amalfi

Quality of Experience

Guides, Drivers and Staff

Transport

Boat tour in Capri from Amalfi

Capri

Quality of Experience

Guides, Drivers and Staff

Transport

This was my first time using Kimkim and I can’t wait to use them again! Having a travel specialist - Irene - with first hand knowledge of the cities I would be seeing made this trip an absolute dream. I appreciated being able to discuss and refine the itinerary so it fit my timeline, my goals and my budget.
All of the big details were well thought out and top notch .. our accommodations were charming; transportation was planned, ticketed and on time and the guides we worked with took a lot of pride in sharing their cities and country with us. This left my partner and me free to enjoy the views and soak up the experience.
Kimkim and their travel partners truly thought of everything.

Hotel Review

Ottantotto Hotel Florence

Florence

I loved the ottantotto firenze …. The garden charmed me and was one of my favorite experiences in Italy. I loved the location, the staff was helpful and kind and breakfast offered something for everyone. I was truly charmed by the whole experience.

Authenticity & Character

I loved the peacefulness - it was like a sanctuary within the city

Location

Walkability, quiet, charm

Staff

Cleanliness & Comfort

Activity Reviews

Private Amalfi Coast Driving Tour

Italy

Our driver and guide was Giuseppe and he was a delight. He provided us with a lot of information about the area and its history. He also had excellent recommendations about restaurants in the area, where to best spend our time - based on our desires. As an added bonus he was our guide in Pompeii the following day!

Quality of Experience

Guides, Drivers and Staff

Their enthusiasm, experience and knowledge - all were outstanding

Transport

Trains, drivers, car rentals - nothing was forgotten Everyone was professional and excelled at communicating

Private Pompeii Tour

Pompeii

Quality of Experience

Guides, Drivers and Staff

Giuseppe D’Angelo was our guide and driver - outstanding!

Transport

Express Colosseum Tour

Rome

My partner did not feel well and I ended with a private tour at the Colosseum with Gabriella. I thoroughly enjoyed the time I spent learning from her and the enthusiasm she has for her job! Outstanding

Quality of Experience

Guides, Drivers and Staff

Transport

Caterina was absolutely unbelievable, so professional, always responded in a timely manner, and picked incredible excursions for us with excellent guides. Thanks to her, we will definitely use Kimkim for our next big trip.

Every single excursion was excellent. We would like to give a special shout out to Silvia, our hiking guide. She was so kind and wonderful and provided an absolutely incredible picnic for us during the hike. We agree this was the highlight of our trip.

Thank you for a wonderful time!

Hotel Reviews

Albergo Terminus

Como

Wonderful location, staff, and breakfast! The room was very small and not modern, but was comfortable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Palma

Stresa VB

Star Hotel Rosa Grand

Milan

Activity Review

Hiking Lake Como - Monte Boletto: Triangolo Lariano path

Italy

This was an unbelievable experience and we really appreciated our guide Silvia!

Quality of Experience

Guides, Drivers and Staff

Transport

I enjoyed the trip to Italy very much. You made it very easy to get into the cities and to our hotels with the drivers meeting us.

Excellent tours and activities. The guide for our Bacari in Venice was so nice and fun. It was a lovely way to try different foods and drinks and learn about the city of Venice.

I loved our Hotel Berchielli in Florence. The location was excellent. The cooking class was a great experience and the walking tour was very informative.

Matteo was our guide/driver for the golf cart tour in Rome and shared many hidden gems of panoramic views and historic information.

Maria was helpful with our questions and a fast responder.

Thank you!

Rita Dufour

Activity Reviews

Venice Bacari Food Tour

Venice

Excellent way to be introduced to food and drinks. Glad we did this the first evening we were in Venice. The guide was very friendly. Excellent English.

Quality of Experience

Guides, Drivers and Staff

Transport

Pizza & Gelato Making - Cooking Class

Florence

Very fun experience! Only issue is we didn’t get the email of recipes for the pizza dough and gelato.

Martina was amazing to work with. From the start, we were sure of our plans and vision for our trip, and she helped roll with all the changes and enthusiastically brought us new ideas. We truly felt taken care of and we could relax on our trip while. Rome was amazing, and every single driver that we had went above and beyond. It was very hot, and lots of things were closed or had weird hours due to the summer holiday, but we knew that all our things were pretty well taken care of because of Martina. The Colosseum especially, our guide was able to navigate all the crowds and knew all the secrets to skipping the lines and managing the heat. My family particularly loved the Gladiator experience; it was a huge hit with my son, and even my husband got involved. The golf cart tour on our first night was a great way to get acclimated to the city, hit all the major stops, and also some hidden gems, and our guide gave us so many great tips of how to spend the rest of the time in Rome (best restaurants, parks, places to hide from the crowds and heat). He even called and made us a reservation for dinner that night! We did do a food tour one night, which I think suffered a bit from some of the restaurants being closed for the holiday. But overall what an amazing experience and a great trip.

Hotel Review

Condominio Monti Boutique Hotel

Rome

This hotel was so cute, and it was in a great neighborhood. The service was outstanding and there is nothing better than walking out your door and having a beautiful view of the Colosseum. I would definitely stay here again.

Authenticity & Character

This place was stunning and just felt so perfectly curated. They had a brand and a vibe and they owned it. Loved it.

Location

Loved the neighborhood of Monti, there were so many cute shops and great places to stop for a snack and a glass of wine around.

Staff

Cleanliness & Comfort

Activity Reviews

Rome by Night - Private Golf Cart Tour

Rome

LOVED The driver. He was so personable and friendly. I felt like he did a nice job balancing out some touristy spots with also some hidden gems. It really felt customary to our interests. He also gave us an entire list of recommendations for the rest of our time in Rome, and called in a reservation for us that evening. Truly went above and beyond. Great tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Tour of the Colosseum

Rome

This day was really, really hot... so I think it impacted the experience a bit. Our guide was phenomenal at skirting the lines and knew all the employees at the Colosseum, so she could get us in and around the crowd which was great and a game changer for the day. She also knew more about the Colosseum and Roman history than I think anyone in the entire world, so impressive. Our 7-year-old had a hard time paying attention; it was a ton of information, and we could have used some moments to stop and breathe a bit. It felt a bit more like a lecture than a tour, and both my husband and I found ourselves forgetting to stop and look at things to just soak it in, because we felt we needed to pay attention to the lesson. She was very, very, very nice and I think would have been a great guide for an older group of people who had unlimited patience and had perhaps been there before and wanted a level 300 course.

Quality of Experience

Guides, Drivers and Staff

Transport

Gladiator museum & school

Rome

This was a perfect addition to our trip, it helped have something that felt special to our kiddo and really kept him engaged. It was very warm, and there were lots of mosquitos, so bring bug spray! But what a fun time! The staff was great, and the entire experience was well-paced and fun, even for us watching. Super memorable and overall just a silly fun time, but also felt authentic.

Quality of Experience

Guides, Drivers and Staff

Transport

Our driver was so kind, but didnt know where we were going, so we had to circle around a bit. Then we got there over 45 minutes early before they were open, so we just sort of sat around and waited because we werent sure if there was anything close enough to leave and come back .

Trastevere Food Tour

Rome

This was a good tour, but I was wondering if we had fewer stops and things because of places being closed for the holiday. It said it was supposed to go 3 hours and we were done in under 2 hours.

Quality of Experience

Guides, Drivers and Staff

Fabio was an absolute pleasure to work with and booked the most incredible 2-week trip to Italy for us. We reached out with a vague itinerary and needed some guidance in terms of places to visit. Fabio was very helpful in terms of helping us narrow our focus and providing his honest assessment of what he thought we would like based on getting to know our preferences and desires for the trip. Fabio even suggested one town that we had not previously considered, which ended up being our favorite destination! He was very responsive, and overall a pleasure to work with. We had a number of calls to refine the itinerary, and each time Fabio was extremely patient and thorough. It is clear that Fabio cares about his clients and takes pride in his work. Fabio was also very accessible while we were on the trip in terms of helping to adjust dinner reservations, and even helping us to change our train tickets an hour before the departure time when we were running late. Overall, the destinations and activities that Fabio recommended were fantastic, and we loved the hotels too. We would gladly work with Fabio again, and would absolutely recommend him to anyone looking to plan a trip to Italy. Thank you for everything Fabio, we had such an amazing time and will be back soon!