Kimkim Trip Reviews for Switzerland

4.8
Based on 50 ratings
Read 50 verified reviews by travelers who booked their trip to Switzerland on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Our trip was carried out true to the plan exc...
Switzerland | Aug 24 - Aug 31, 2024

Diana
Diana S.
Irvine, CA | Reviewed on Sep 03, 2024

Our trip was carried out true to the plan except on Day 6.
First, we didn't have the correct meeting time. It says 8:00am on the sheet but the driver said it's 9:00am.
Then the local guide is a different person as it shows on the sheet. (But she's a very good guide)
The route is also different. We didn't go anywhere before riding the speed boat to visit places. We hop on directly onto the speed boat cruising around and stopped to visit an estate.
It would be nice if changes made and we are informed.

Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Sep 07, 2024
Hello Diana
Thank you so much for sharing your thoughtful review of Kim Kim after your recent trip. Your insights are truly invaluable as we continually aim to maintain and improve the quality of our services. I’ll be passing your feedback along to both my team and our partners. It’s wonderful to hear that you had such an amazing experience exploring Switzerland.
Yet I am really sorry to hear you had some issues in Italy with our partner and was not satisfied with the provided service. We...
Read more

Hello Diana
Thank you so much for sharing your thoughtful review of Kim Kim after your recent trip. Your insights are truly invaluable as we continually aim to maintain and improve the quality of our services. I’ll be passing your feedback along to both my team and our partners. It’s wonderful to hear that you had such an amazing experience exploring Switzerland.
Yet I am really sorry to hear you had some issues in Italy with our partner and was not satisfied with the provided service. We will make sure it will not happen again and that is why your feedback has so much value.

Best regards,
Clothilde

Switzerland Tour
Switzerland | Aug 1 - Aug 7, 2024

D
Dave Z.
Atlanta, GA | Reviewed on Aug 22, 2024
Our thanks to Clothilde for working with us to build a memorable trip. She was responsive and timely in helping us lock in an itinerary on relatively short notice. Our thanks also to Joel for stepping in to assist Clothilde while she was unavailable. We were pleased with our main activities:
Funky Chocolate Shop - fun family activity, I don't remember our host's name but she was very good
E-Bike Tour - good outdoor activity, the Trummellbach Falls were the highlight. Pedro was an...
Read more

Our thanks to Clothilde for working with us to build a memorable trip. She was responsive and timely in helping us lock in an itinerary on relatively short notice. Our thanks also to Joel for stepping in to assist Clothilde while she was unavailable.

We were pleased with our main activities:
Funky Chocolate Shop - fun family activity, I don't remember our host's name but she was very good
E-Bike Tour - good outdoor activity, the Trummellbach Falls were the highlight. Pedro was an engaging guide and he helped us with medical attention when one of our sons took an unfortunate fall.
Trip to Jungfrauloch - maybe the highlight of the week, a unique and unforgettable experience
Riffelsee and Riffelberg Tour - Guide Herbie had the good idea to visit the mirroring lake to the Matterhorn first, before the crowds got there
Likewise, we were generally pleased with the accommodations.

A couple of items didn't meet our expectations:
After agreeing to our itinerary and paying the amount in full, we were notified that the E-Bike Tour we signed up for was not available. After some discussion, we were left with no choice but to pay an extra charge to secure the Tour we had already paid for. That still doesn't seem right to me.
For the private transfer from Zermatt to Zurich, we had instructions to meet our driver at our hotel. When he didn't appear, we had to contact him to find out that he was waiting for us in Tasch, as cars are not normally permitted in Zurich. We then had to get ourselves to the Zermatt train station and find a train to Tasch. This should have been avoided and in fact, I sent an inquiry that night prior asking for clarification on that issue.

But overall, a very enjoyable trip.

Hotel Reviews
Heart of Interlaken Apartments
INTERLAKEN
Hotel Alpenhof
Zermatt
Hotel Glärnischhof by Trinity
Zurich
Activity Reviews
Chocolate workshop in Interlaken!
Chocolate workshop in Interlaken!
Switzerland
E-Bike Adventure: Exploring Lauterbrunnen and the Enchanting Valley of 72 Waterfalls
E-Bike Adventure: Exploring Lauterbrunnen and the Enchanting Valley of 72 Waterfalls
Switzerland
Time at leisure in Interlaken!
Time at leisure in Interlaken!
Switzerland
Riffelsee and Riffelberg tour!
Riffelsee and Riffelberg tour!
Zermatt
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Aug 22, 2024
Hello Dave,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners. It brings me great joy to hear that you had a fantastic experience exploring our country! We will make sure to avoid as much as possible the issues you have faced: however kindly note that...
Read more

Hello Dave,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners. It brings me great joy to hear that you had a fantastic experience exploring our country! We will make sure to avoid as much as possible the issues you have faced: however kindly note that last minute bookings can bring problems of availability that we can not forsee unfortunately, especially when seats are limited.
Looking forward to maybe organizing your next trip with pleasure,
Sincerely,
Clothilde

Switzerland
Switzerland | Jul 10 - Jul 14, 2024

Shaye
Shaye W.
Denver, CO | Reviewed on Aug 04, 2024
We enjoyed our e-bike tour with Yost. He was so friendly and fun to be around. This trip was well planned and only had one hiccup because of a weather scare but we still got to do all the activities we wanted to do. Read more

We enjoyed our e-bike tour with Yost. He was so friendly and fun to be around. This trip was well planned and only had one hiccup because of a weather scare but we still got to do all the activities we wanted to do.

Activity Reviews
Canyon Swing activity !
Canyon Swing activity !
Switzerland
Quality of Experience
Guides, Drivers and Staff
Transport
E-Bike Adventure: Exploring Lauterbrunnen and the Enchanting Valley of 72 Waterfalls
E-Bike Adventure: Exploring Lauterbrunnen and the Enchanting Valley of 72 Waterfalls
Switzerland

This was such a fun activity! Yost, our tour guide was friendly and fun to be around.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Aug 19, 2024

Hello Shaye,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners. It brings me great joy to hear that you had a fantastic experience exploring our country!
Looking forward to maybe organizing your next trip,
Sincerely,
Clothilde

Our trip overall was amazing, the landscape w...
Switzerland | Jul 6 - Jul 13, 2024

C
Casey A.
Seattle, WA | Reviewed on Jul 26, 2024
Our trip overall was amazing, the landscape was beautiful, and hikes were absolutely gorgeous!
Our guide Thomas definitely knew really great hikes to book for us!
One difficulty was the requirement to bring duffle bags which are harder to carry around (especially given all the public transit). If I went back, I would ask to use a regular wheeled bag. One other thing is that the Mon Roadbook app provided great maps, but the written directions were harder to follow so I would recommend just... Read more

Our trip overall was amazing, the landscape was beautiful, and hikes were absolutely gorgeous!
Our guide Thomas definitely knew really great hikes to book for us!

One difficulty was the requirement to bring duffle bags which are harder to carry around (especially given all the public transit). If I went back, I would ask to use a regular wheeled bag.

One other thing is that the Mon Roadbook app provided great maps, but the written directions were harder to follow so I would recommend just using the phone app. It would have been great to have a bit more information provided about the amenities and what to expect at the mountain hut vs. other accommodations.

We really loved the trip and would love to go back!

Local specialist: Thomas Bringuy

We thoroughly enjoyed the trip to Luzern, Swi...
Switzerland | Jul 9 - Jul 17, 2024

S
Scott B.
Newark, NJ | Reviewed on Jul 22, 2024

We thoroughly enjoyed the trip to Luzern, Switzerland and Paris France. The excursion to Lindt Chocolate factory, Mount Rigi, Eiffel Tower, Louvre Museum, and MountMare, was worth every minute and very enjoyable. Travel Directions and Places to Visit Instructions provided by KimKim while visiting these countries were clear, concise and worthwhile. Having a designated driver to the airport was a convenient and useful perk. The hotel in Switzerland did not have AC which was an inconvenience and the bathroom was small. The Paris hotel was very small and breakfast food was sub-par.

Local specialist: Mathilde Dubuisson
Mathilde
Mathilde Dubuisson
Local specialist in Villefranche-sur-Saône | Replied on Jul 22, 2024

Bonjour Scott,
Merci beaucoup, I'm glad to read you had such a great trip to Switzerland and Paris. We truly appreciate you taking the time to leave a 5-star review and share your experience about Lindt Chocolate Factory, Montmartre and more!
We understand that the lack of AC in Switzerland may have caused some inconvenience. We're always looking for ways to improve the guest experience, and your feedback is valuable.
I wish you and your family all the best in your future travels!
Best,
Mathilde

Switzerland by train from North to South
Switzerland | Jul 8 - Jul 13, 2024

Hilary
Hilary A.
Chicago, IL | Reviewed on Jul 21, 2024
My travel specialist, Margaux, put together a wonderful trip for me in Switzerland. I was amazed at how quickly she came up with a plan, after I filled out the questionnaire. I wanted to see more of the country after going to The Eras Tour in Zurich. I traveled, mainly by train, from Zurich to Montreux, Zermatt, and then on to Geneva, from where I flew home. Montreux is so beautiful! The Jazz Festival was happening while I was there, so I got to see some free live music and enjoy the general... Read more

My travel specialist, Margaux, put together a wonderful trip for me in Switzerland. I was amazed at how quickly she came up with a plan, after I filled out the questionnaire. I wanted to see more of the country after going to The Eras Tour in Zurich. I traveled, mainly by train, from Zurich to Montreux, Zermatt, and then on to Geneva, from where I flew home. Montreux is so beautiful! The Jazz Festival was happening while I was there, so I got to see some free live music and enjoy the general festivities. I really enjoyed visiting Chateau de Chillon. What an interesting place! Another highlight of my trip was taking the scenic train to see the Matterhorn. It was a cloudy day, so I was feeling less than hopeful about getting good views, but on the trip up, the clouds parted and we had amazing views of the mountains the entire day. It was breathtaking! The itinerary and vouchers that Margaux prepared for me made my solo trip much easier, because I had a plan for each day and the information I needed to make getting from place to place easier.

Local specialist: Margaux Alix
Margaux
Margaux Alix
Local specialist in Villefranche sur Saône | Replied on Jul 22, 2024

Bonjour Hilary,
Thank you very much for your detailed feedback. It was a pleasure organizing your trip. I'm happy you enjoyed the local culture and discovered our amazing Switzerland through scenic trains, castles, and even local events like the Montreux Jazz Festival!

Thanks again for your trust in Kimkim and our local team.
I wish you all the best,
Margaux

Amazing Switzerland Vacation!
Switzerland | Jun 18 - Jun 26, 2024

Stacy
Stacy S.
Los Angeles, CA | Reviewed on Jul 15, 2024
Friends of ours recommended using KimKim for the trip we were planning to Switzerland. Not ever having been there, there was so much we wanted to see and not enough time to do it. With the help of Clothide, our travel agent assigned through KimKim, she was able to help us plan an amazing trip. It took quite a bit of back and forth for us to get everything just the way we wanted it, but she was very patient and professional through it all. When we found out on our way to Zermatt on the train... Read more

Friends of ours recommended using KimKim for the trip we were planning to Switzerland. Not ever having been there, there was so much we wanted to see and not enough time to do it. With the help of Clothide, our travel agent assigned through KimKim, she was able to help us plan an amazing trip. It took quite a bit of back and forth for us to get everything just the way we wanted it, but she was very patient and professional through it all. When we found out on our way to Zermatt on the train that we couldn't get there due to flooding, we reached out to Clothide who, with her colleagues, were able to get us checked into our next hotel in Montreux a day early, cancel our Zermatt hotel, and get us a partial refund on our excursion we were unable to use in Zermatt. Without their on-call support throughout our trip we would have been completely stressed and not sure what to do next. Thank you, KimKim (and Clothide!), we will most certainly be recommending you to friends!

Local specialist: Clothilde DIEMUNSCH

I wish Bastien had listened more closely to my concerns before the trip.
Switzerland | Jun 29 - Jul 4, 2024

Amanda
Amanda M.
Newark, NJ | Reviewed on Jul 06, 2024
Our guide, Nicole was great! She helped us to adjust our itinerary according to the weather. She helped us to understand the local train system.
Bastien was responsive when we were there, but we should not have trusted his judgement when it came to traveling with children. He often did not consider the ages and abilities of our children when planning our trip. A number of details were overlooked in planning transportation and lodging.
Our itinerary was lacking in detail and left quite a bit...
Read more

Our guide, Nicole was great! She helped us to adjust our itinerary according to the weather. She helped us to understand the local train system.
Bastien was responsive when we were there, but we should not have trusted his judgement when it came to traveling with children. He often did not consider the ages and abilities of our children when planning our trip. A number of details were overlooked in planning transportation and lodging.
Our itinerary was lacking in detail and left quite a bit to be desired. We had no idea how to use the train system or even find the train station. Getting around was an obstacle and the amount of walking too much for our three year old. Perhaps on a trip with just adults and no small children, this would be fine, but was very difficult to have to navigate ourselves with our two small kids. I did mention my concerns multiple times during the planning process and it feels like my concerns were overlooked in favor of what was easiest for Bastien. We ended up relying quite a bit on our guide, Nicole. She saved our trip!

Local specialist: Bastien Desonneville
Bastien
Bastien Desonneville
Local specialist in Marseille | Replied on Jul 11, 2024
Hi Amanda, First, we thank you for your review and comments, it always part of the process of getting better in our services and assitance. We are sorry that you feel this way after travelling with us, we are disappointed cause when one of our traveller is not 100% satisfied it means that we've not reach reaching our ultimate goal : make travel easier for all. Also, we are not used to this type of reviews and our reputation is talking for us. Let me please reply sincerely to your comments... Read more

Hi Amanda,

First, we thank you for your review and comments, it always part of the process of getting better in our services and assitance. We are sorry that you feel this way after travelling with us, we are disappointed cause when one of our traveller is not 100% satisfied it means that we've not reach reaching our ultimate goal : make travel easier for all.

Also, we are not used to this type of reviews and our reputation is talking for us. Let me please reply sincerely to your comments and bring some transparency.

Along the process we tried many times to explain you the Switzerland transportation system requirements, using tools like maps, pictures, offical website links, and we gave you all our local knowledge about our country and culture. We shared together 201 messages, 15 mails, 8 programs and had many calls to discuss and give you all details and options about your program, hotel, guide, activities and transportation or possibilities.
By phone and through our common trip chat, we always tried our best to make it understandable as possible and we were always available, responsive, flexible and kind.

At the contrary, you were not always available, responsive and focused on the informations given, and we had to make few calls to repeat the same informations. We also didn't get all your informations right in time, for exemple we received your passport and flight information 3 weeks after your booking, and it took us few month after your booking to finilize your guided days when all the informations were given and planned.
We've been providing descriptions, informations, timing, pictures, pricing, possibilities about your program and we shared informations about what to do, in which order, when and how.
Despite that, you changed your mind few times about what to include or not, despite our tips, you wanted to included extra hikes and walks, while telling us that you don't want an intense program, not listening to our recommendations to not include more sights and visits & explanations about the car regulations and train transportation. Our guide Nicole even had to get into the process few times with you by e mail in order to discuss those last minute changes.

Also, during the process, you asked for a conciergerie service for your luggage on your arrival day, from the airport to your hotel, we informed you that we were not provinding this service usually but we made research and after few days we gave you an option with a dedicated company, after being informed that they were not able to deliver your luggage the day of your arrival we discussed the possibility of a transfer to avoid carrying your lugage in the train. You declined this option saying that it was over your budget. From the beginning of your request you asked us to make this trip happens under a certain budget which we understand perfectly so at that moment we searched for a better option for you in order to make it more comfortable. We changed your timed train tickets initially planned in Day Pass for 2 days on our own fees. With this pass you were able to jump in any train in Switzerland. When we talked about it by message and by phone you were completely fine with it. On your arrival you contacted us and you mentioned your unsatisfaction having to carry your luggage with your husband which we understand perfeclty. To answer to that, we told you that we would work on a better solution for your return transfer but the next morning you asked us to organize a transfer, so we did.

Regarding the accomodation, i want to remind that we shared hotel's and room's details, pictures and informations before the trip with website link, all in the sent program. We asked you if everything was fine at yout arrival, 4 times during your trip and you never mentioned this subject.

We surely care about our traveller and clients, and we are sorry that we couldn't communicate better with you in order to avoid those small issues.

We wish you all the best for the future and your next trip!

Best

Bastien

Amandine helped us plan a lovely 3 days in Sw...
Switzerland | Jun 29 - Jul 2, 2024

Mary Pat
Mary Pat H.
Dallas, TX | Reviewed on Jul 03, 2024
Amandine helped us plan a lovely 3 days in Switzerland! Read more

Amandine helped us plan a lovely 3 days in Switzerland!

Activity Review
Folklore evening show - Fondue & Swiss Music /advance booking and payment on site only
Folklore evening show - Fondue & Swiss Music /advance booking and payment on site only
Lucerne

A very fun evening!

Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on Jul 09, 2024

Thank you so much for taking time to write this kind review!
I hope you'll have fond memories of this getaway in Switzerland and that the wedding went very well :)
Thank you for your trust,
Amandine

Switzerland Trip
Switzerland | May 2 - May 10, 2024

Brenda
Brenda B.
Abilene, TX | Reviewed on May 27, 2024
Switzerland was beautiful and the trip was great. Overall we enjoyed using the Swiss Pass and traveling by train. The trip felt a bit rushed and may have been my fault as I worked with Valentine to set it up. We got to Montreaux too late to see the castle or anything else, so it would have been nice to bypass Montreaux and spent the night in Zermatt. It was a little confusing when we were trying to check in to ride the train to the Matterhorn. We didn't realize there were two sets of tickets... Read more

Switzerland was beautiful and the trip was great. Overall we enjoyed using the Swiss Pass and traveling by train. The trip felt a bit rushed and may have been my fault as I worked with Valentine to set it up. We got to Montreaux too late to see the castle or anything else, so it would have been nice to bypass Montreaux and spent the night in Zermatt. It was a little confusing when we were trying to check in to ride the train to the Matterhorn. We didn't realize there were two sets of tickets per person and the operator was getting a little flustered with us. We had a great time once we were able to get on the Matterhorn Railway. Grindelwald was beautiful and amazing. We loved, loved the Schilthorn-Piz Gloria. So beautiful! We loved riding the cable cars. The little village of Thun was okay but we could have skipped this visit. It would have been nice to visit Jungfraujoch as well, now that I know more about this area. Also, we missed seeing the Trummelbach Falls because of all the excitement of Schilthorn. Maybe the Falls could have been part of the trip details when going to/from Schilthorn. Luzern was nice but we were there less than 18 hours. Our tour guide (Adrian) was very enjoyable, likable, and knew the city. He was an okay guide. Lugano was beautiful and our tour guide (Patricia) was amazing and incredible. She recommended a small village, Ascona, for us to visit on the second day and it was perfect! We loved Patricia! Zurich was nice but we were there less than 14 hours. It would have been nice to spend an extra night there. Our tour guide was nice and had interesting facts about the city. Also, Valentine put together a nice trip for our family. She was very responsive on all our questions. If she was not available someone else assisted us.

Hotel Reviews
Hotel Excelsior
Zermatt

Quaint hotel with a view of the Matterhorn.

Authenticity & Character
Location
Great view of the Matterhorn.
Staff
Cleanliness & Comfort
Hotel Hirschen - Grindelwald
Grindelwald

Beautiful, quaint hotel. Loved our room! Beautiful view of the mountains from our balcony.

Authenticity & Character
Location
Wonderful location. Beautiful view of the mountains.
Staff
Cleanliness & Comfort
Very clean.
Hotel Felix
Zürich

Very nice, but the rooms were just a little too small.

Authenticity & Character
Felt like a hotel in America.
Location
Location was good; 5 or so minutes from the train and close to cute stores and shops.
Staff
Cleanliness & Comfort
Hotel Rebstock
Luzern

Did not care for this hotel. It was confusing to find the room, the room felt dark and victorian, and had to use an actual key to lock and unlock the door.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Walking Tour - History & Mystery of Zurich
Private Walking Tour - History & Mystery of Zurich
Zürich
Guides, Drivers and Staff
Swiss Travel Pass
Swiss Travel Pass
Switzerland
Gornergrat panoramic train (return day-ticket)
Gornergrat panoramic train (return day-ticket)
Switzerland
Schilthorn - Piz Gloria
Schilthorn - Piz Gloria
Switzerland
Bellinzona – Castelgrande, Montebello, Sasso Corbaro (private tour)
Bellinzona – Castelgrande, Montebello, Sasso Corbaro (private tour)
Lugano
Guides, Drivers and Staff
 Luzern City Tour Private Walking Tour with Lake Cruise
Luzern City Tour Private Walking Tour with Lake Cruise
Lucerne
Boat Cruise to Gandria & return by walking
Boat Cruise to Gandria & return by walking
Lugano
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on May 29, 2024

Hello Brenda,
Thank you very much for your kind and detailed review about your trip!
It was a real pleasure to organize your trip to Switzerland, I really wish you had more time to visit each area, it is true that it was a rapid pace in order to fit all the places :)
Well-noted for all your feedbacks on each activity, it is very important for us to improve our services and offer quality experiences.
Have a great Summer,
Valentine

Switzerland & Italy- Valentine
Switzerland | May 10 - May 26, 2024

E
Eric T.
Singapore | Reviewed on May 27, 2024
Valentine did the planning of my trip and everything goes well. Top of Europe, Mt Rigi, Oeschinensee lake, Lavaux vineyard, burano island are excellent recommendations to visit /hike. Valentine and her team also track and follow through my journey. Very responsible team. Read more

Valentine did the planning of my trip and everything goes well. Top of Europe, Mt Rigi, Oeschinensee lake, Lavaux vineyard, burano island are excellent recommendations to visit /hike. Valentine and her team also track and follow through my journey. Very responsible team.

Hotel Reviews
Romantik Hotel Wilden Mann
Lucerne
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Metropole Hotel Interlaken
Interlaken
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Rouvenaz
Montreux
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Liassidi Palace
VENEZIA
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Relais Sul Mare Boutique Hotel
Naples
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Marcella Royal Hotel
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Self-guided day to Mount Rigi, the Queen of Mountains
Self-guided day to Mount Rigi, the Queen of Mountains
Switzerland
Quality of Experience
Guides, Drivers and Staff
Transport
Panorama Hike from Männlichen to Kleine Scheidegg
Panorama Hike from Männlichen to Kleine Scheidegg
Switzerland
Quality of Experience
Guides, Drivers and Staff
Transport
Jungfraujoch, Top of Europe (tickets and seat reservation)
Jungfraujoch, Top of Europe (tickets and seat reservation)
Switzerland
Quality of Experience
Guides, Drivers and Staff
Transport
Early Morning Access Vatican Tour  (small group tour/3,5 hours)
Early Morning Access Vatican Tour (small group tour/3,5 hours)
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Doge's Palace & St Marks Basilica Tour at Night (Small Group/3,5hours)
Doge's Palace & St Marks Basilica Tour at Night (Small Group/3,5hours)
Switzerland
Quality of Experience
Pop
Guides, Drivers and Staff
Transport
The Best of Colosseum & Ancient Rome With Exclusive Arena Access | Semi-Private Tour
The Best of Colosseum & Ancient Rome With Exclusive Arena Access | Semi-Private Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Sep 01, 2024

Hello Eric,
Thank you so much for your kind review!
We hope you enjoyed the mix of breathtaking sceneries and beautiful Italian Architecture.
Your feedbacks are every important to us, in order to improve our services.
Have a nice Summer and see you soon in Europe,
Valentine

Switzerland was fantastic. Thanks KimKim and Valentine!
Switzerland | May 5 - May 13, 2024

Bo
Bo K.
Wade Hampton, SC | Reviewed on May 22, 2024
We loved our trip to Switzerland and Valentine did a fantastic job planning the trip and supporting us. Our favorite was a six hour e-bike trip from Interlaken to the Lauterbrunnen Valley known as the valley of 72 waterfalls. Effortless pedaling and non stop beautiful scenery. Also Grindelwald was amazingly beautiful. The country is so clean and the engineering is incredible. Swiss buildings actually enhance not detract from the natural beauty of the country. Read more

We loved our trip to Switzerland and Valentine did a fantastic job planning the trip and supporting us.

Our favorite was a six hour e-bike trip from Interlaken to the Lauterbrunnen Valley known as the valley of 72 waterfalls. Effortless pedaling and non stop beautiful scenery.

Also Grindelwald was amazingly beautiful. The country is so clean and the engineering is incredible. Swiss buildings actually enhance not detract from the natural beauty of the country.

Activity Review
E-bike tour Lauterbrunnen & Valley of 72 Waterfalls (small group/6 hours)
E-bike tour Lauterbrunnen & Valley of 72 Waterfalls (small group/6 hours)
Switzerland

Do this for sure!!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on May 23, 2024

Hello Bo,
Thank you so much for your kind feedback,
It was a real pleasure to organize your trip to Switzerland and make you discover our beautiful mountains and Swiss culture :)
I am glad you liked the e-bike, this is definitely one of our favorite activity 😍
See you soon,
Valentine

The Best Experience
Switzerland | May 3 - May 16, 2024

Nicole
Nicole N.
Walnut, CA | Reviewed on May 17, 2024

Amandine was absolutely the best when it came to planning our trip! We are so thrilled in our experience with her and the KimKim team, their attention to detail, and ability to work around our ideas to create the perfect honeymoon. Everything from our formal group tours to the days where we had self-guided experiences were outlined and given to us in our minute-by-minute itinerary. Amandine and her colleagues were also kind enough to check in on us during our trip to make sure everything was going to plan. All of our hotel stays and events matched and exceeded our expectations!

Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on May 17, 2024

Bonjour!
Thank you for sharing this wonderful review about your honeymoon! I'm so glad to read you enjoyed your experience from Switzerland to Germany through Italy :)
Thank you for trusting Kimkim and providing us with the opportunity to organize a wonderful trip for you both!
I wish you both all the best!
Best regards,
Amandine

Really wonderful experience. Wealth of knowle...
Switzerland | Apr 21 - Apr 28, 2024

Daphne
Daphne M.
Flagami, FL | Reviewed on May 16, 2024

Really wonderful experience. Wealth of knowledge and resources. I should have started here and let them do all the planning. I typically research and try to make best travel decisions from internet. Don’t waste your time. This group knows every area, interesting sites, hotels, restaurants and travel modes. Amandine was always available and other consultants chimed in on ideas. We had an awesome adventure.

Local specialist: Amandine Dumas
Amandine
Amandine Dumas
Local specialist in Villefranche sur Saône | Replied on May 17, 2024

Thank you so much Daphne for your lovely feedback. Thank you for trusting Kimkim and providing us with the opportunity to organize a wonderful trip for you both.
It was a great pleasure to organize your trip to Switzerland and so good to know that you had a great time here.
Take care, Amandine

bucket list trip with almost stellar support
Switzerland | Apr 26 - May 4, 2024

E
Eileen A.
Harrison, NJ | Reviewed on May 05, 2024
My husband and brother in law teamed up on planning this trip with KimKim support and their close coordination with Clothilde was essential. The hotels were well located and for the most part the service staff were charming and kind. Our guides and drivers: Fernando in Zurich, Mateo in InterLaken, and the 2 gentlemen from Zermatt to Geneva (from Alps transfer) were prompt, knowledgeable, and engaging, as was Aude who was beyond kind. The concierges at Lucerne- Patrick, Isabelle and their... Read more

My husband and brother in law teamed up on planning this trip with KimKim support and their close coordination with Clothilde was essential. The hotels were well located and for the most part the service staff were charming and kind. Our guides and drivers: Fernando in Zurich, Mateo in InterLaken, and the 2 gentlemen from Zermatt to Geneva (from Alps transfer) were prompt, knowledgeable, and engaging, as was Aude who was beyond kind. The concierges at Lucerne- Patrick, Isabelle and their colleagues gave us excellent recommendations to spend our time in the lovely city and where to dine for an authentic experience.
Some suggestions on improved communication:
1. emails - when informing customers of changes, it would help to specify what items have been changed in the body of the email itself, rather than have the customer check the 11 page itinerary against the last version, for what could possibly have changed. for example, "Dear Customer, we are enclosing an updated itinerary with the following changes:
page 1 paragraph 2 line 4, Please note that pick up time has changed as the local tour company does not have availability at 10:00 am. Instead, your local city tour will start at 2:00 PM pm on the same day."
2. for airport pickups it might help to instruct travelers about specific locations to meet drivers - our pickup was on the lookout at one end of the airport and we were at another. It could help to be specific - "upon exit from the double doors take the exit to the left where your pick up will meet you next to the cafe illy sign (example)". It would save time and the cost of calls.
3. Inconsistencies between itinerary and vouchers based on last minute changes between the company, its distributors or local contacts need to be coordinated by you and not your customer as that is an expected part of service.
4. The hotel Bristol was wonderfully located and was clean and offered excellent value. The lady in registration expected us to have signed in online but that expectation was not communicated to us ahead of time. The pad offered to accomplish the online check in was nonfunctional and the staff's frustration with the technology reflected in their treatment of the guests. Our pick up was scheduled for 9 am, but we were told we were late at 8:30 - it turns out our driver had also just called them to inform them they would be at the pick up at exactly 9 am. We objected to a drop off at the train station as we needed to meet our driver at the pick up for private vehicles. This showed a clear lack of coordination unexpected of a professionally run travel outfit.
These minor irritations are all fixable with personal attention, interest and care. We are hopeful KimKim can address these issues .

Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on May 07, 2024
Hello Eileen,
On behalf of my company, thank you for taking the time to write this review. Thanks to all your fellow travelers for putting their trust in us as well.
We are sincerely happy that the trip met your expectations overall and we need to express our sincerest apologies for any inconvenience or dissatisfaction you may have experienced during your stay in Switzerland. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your thoughts with us.
We... Read more

Hello Eileen,
On behalf of my company, thank you for taking the time to write this review. Thanks to all your fellow travelers for putting their trust in us as well.
We are sincerely happy that the trip met your expectations overall and we need to express our sincerest apologies for any inconvenience or dissatisfaction you may have experienced during your stay in Switzerland. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your thoughts with us.

We understand the importance of your remarks and suggestions, and please be assured that they have been duly noted by our team. Your insights will be carefully considered as we strive to improve our services and enhance the experience for all our future travelers.

Shall you give us another chance to do even better on Switzerland again or even France (our specialty), we will be pleased to assist you with this trip project.
Until then, we thank you again and wish you the best,
Yours,
Clothilde

A Taste of Switzerland with a Topping of Northern Italy and Chamonix, France
Switzerland | Apr 12 - Apr 30, 2024

Susan
Susan G.
Chicago, IL | Reviewed on May 01, 2024
We had an amazing trip with short stays in Zurich, Lucerne, Grindewald, Lugano, Stressa, Chamonix, Montreux and Zurich. Each city had its own character and April was a great time to visit with the spring blossoms! Our activities ranged from city tours, bike tour, hiking, mountain and glacier tours, relaxing spas, vineyards with wine tasting to free time where we explored on our own. Read more

We had an amazing trip with short stays in Zurich, Lucerne, Grindewald, Lugano, Stressa, Chamonix, Montreux and Zurich. Each city had its own character and April was a great time to visit with the spring blossoms! Our activities ranged from city tours, bike tour, hiking, mountain and glacier tours, relaxing spas, vineyards with wine tasting to free time where we explored on our own.

Hotel Review
Belvedere Swiss Quality Hotel Grindelwald
Grindelwald

My husband and I agreed that this was probably the best hotel we have ever stayed at! Even though the hotel was more than 100 years old, the updates (with the exception of only one small elevator) where superb; we even had heated bathroom floors! The staff were all amazing and the buffet breakfast was tops too!!

Authenticity & Character
The attention to details from the initial greeting of a beverage while waiting for your room to the customized chocolate on your departure; it was all exceptional.
Location
The hotel is a five minute walk from the train station with amazing views of the mountains.
Staff
Friendly, friendly, friendly….
Cleanliness & Comfort
Spotless atmosphere
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on May 02, 2024
Hello Susan,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners. It brings me great joy to hear that you had a fantastic experience exploring Switzerland!
What an amazing project you and Thomas had for 20 days! It was a pleasure to be working with you...
Read more

Hello Susan,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners. It brings me great joy to hear that you had a fantastic experience exploring Switzerland!
What an amazing project you and Thomas had for 20 days! It was a pleasure to be working with you on that project all the way through and to get your feedback/pictures all the way!
Looking forward to maybe organizing your next trip whether it be in France or in Switzerland,
Sincerely,
Clothilde

Switzerland is Amazing!
Switzerland | Mar 26 - Apr 9, 2024

Glen
Glen P.
Ashburn, VA | Reviewed on Apr 13, 2024
My wife and I had round trip plane tickets to Geneva with no particular plans. KimKim put us in touch with Valentine who knows all about Switzerland first hand. She asked us a few questions about our budget and what we liked to do and see. Valentine put together an incredible itinerary covering Geneva, Zermatt, Interlaken, Lugano, Luzern, Bern, and Montreux. All hotels were within walking distance of train stations, and getting around with the handy Swiss Travel Pass was no... Read more

My wife and I had round trip plane tickets to Geneva with no particular plans. KimKim put us in touch with Valentine who knows all about Switzerland first hand. She asked us a few questions about our budget and what we liked to do and see. Valentine put together an incredible itinerary covering Geneva, Zermatt, Interlaken, Lugano, Luzern, Bern, and Montreux. All hotels were within walking distance of train stations, and getting around with the handy Swiss Travel Pass was no problem.

Switzerland is such a diverse and beautiful country. The Swiss Alps are breathtaking. Especially memorable was our view of the Matterhorn in Zermatt. Valentine set us up with a private guide, Patricia, in Lugano. Patricia put together a food tour highlighting the local Italian cuisine. The next day, she took us on a hike along the shore of Lake Lugano to Gandria, a charming little village, followed by lunch at one of the grottoes across the lake (Grotto Descanso) where we had an amazing meal with a stunning view.

All of these cities were wonderful in their own unique ways. This trip far exceeded our expectations. Thank you, Valentine!

Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on Apr 23, 2024

Hello Glen,
Thank you very much for your kind review!
It was a real pleasure to organize your trip to Switzerland, we hope that you came back home with a lot of memories in mind.
See you soon in Europe,
Best,
Valentine

Switzerland was the most beautiful country we...
Switzerland | Mar 10 - Mar 17, 2024

Dawn
Dawn R.
Missouri City, TX | Reviewed on Mar 29, 2024
Switzerland was the most beautiful country we’ve seen! It was simply breathtaking. Our local expert Clothilde worked with us to find the perfect hotel and excursions. She was always timely and courteous and we appreciated her knowledge.
The hotel was lovely and we liked the convenient location. We really enjoyed the complimentary breakfast each morning. It was always delicious and the staff were very nice and helpful. Only downsides were the street construction in front of the...
Read more

Switzerland was the most beautiful country we’ve seen! It was simply breathtaking. Our local expert Clothilde worked with us to find the perfect hotel and excursions. She was always timely and courteous and we appreciated her knowledge.
The hotel was lovely and we liked the convenient location. We really enjoyed the complimentary breakfast each morning. It was always delicious and the staff were very nice and helpful. Only downsides were the street construction in front of the hotel. At night it was quite loud when cars drove over the metal covers on the ground. They also seem to not have enough towels. Oddly we kept having to ask and they kept running out. Otherwise this hotel was perfect for us.
I cannot say enough about our guide Celio and his knowledge about all things Switzerland. He was funny, engaging and just a fantastic guide. We had no idea what we would be seeing and he showed us some little known spots that were just…. Awe inspiring. We could have sat there all day. We really enjoyed our time with him. The trips to Lucerne and the glacier are not to be missed!! I’m so glad we made the last minute change in plans. Big thanks to Clothilde and her local contacts for making it happen on such short notice! Also a shout out to our airport transportation. They were on time and courteous; the cars were spotless. Overall our vacation was just outstanding!

Hotel Review
Boutique Hotel Wellenberg
Zurich

We really enjoyed their location in the heart of things. It was an easy walk to everything. The room was big and lovely. We appreciated the hot showers. The complimentary breakfast was really good and the staff was so kind and helpful. The only downsides were the street construction in front of the hotel. Primarily the metal plates that cover the ground. It was really loud at night when cars drove over them. Also they seem to not have enough towels. We kept having to ask for them and they kept running out. The staff though was very courteous and helpful.

Authenticity & Character
I loved the history of this hotel
Location
Many good restaurants and shops within a 5 minute walk. Also close to the public transportation
Staff
Cleanliness & Comfort
Spotless- we enjoyed the convenience of the fridge and the hot showers
Activity Reviews
Rhine Falls & Stein am Rhein medieval village!
Rhine Falls & Stein am Rhein medieval village!
Switzerland

So beautiful and powerful

Quality of Experience
Guides, Drivers and Staff
Celio is the best!
Transport
Titlis - Eternal Snow and Glacier!
Titlis - Eternal Snow and Glacier!
Switzerland

Although it was cloudy and we couldn’t see at the very top, The ice cave was very cool! We also loved the ride up and down the mountain. On the way down, it cleared up and made it all worth it!

Quality of Experience
Guides, Drivers and Staff
Transport
THE HEART OF THE BERNESE ALPS ! (Interlaken)
THE HEART OF THE BERNESE ALPS ! (Interlaken)
Switzerland

I just can’t say enough about how beautiful the countryside is. The knowledge of our guide Celio was everything .

Quality of Experience
Guides, Drivers and Staff
Transport
Lucerne Full-day trip
Lucerne Full-day trip
Zürich

We almost missed out on this beautiful city. We loved everything about our day. Celio recommended a restaurant and the food was outstanding. The transportation's museum was really fun and the lake cruise was not to be missed. It was probably our favorite part of the day!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Mar 29, 2024

Hello Dawn,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners, especially the guide Celio .
It brings me great joy to hear that you had a fantastic experience exploring Switzerland! It was a pleasure to be planning this trip with and for you!
Looking forward to maybe organizing your next trip,
Sincerely,
Clothilde

Memorable trip planned with ease.
Switzerland | Mar 12 - Mar 19, 2024

Lisa
Lisa H.
Atlanta, GA | Reviewed on Mar 20, 2024
Overall, had a very memorable trip with my daughter to Switzerland and Milan. Clothilde was great to deal with, and very responsive to any hiccups along the way. There were a couple of issues that didn’t go as smoothly as planned, but she was responsive when that happened. Read more

Overall, had a very memorable trip with my daughter to Switzerland and Milan. Clothilde was great to deal with, and very responsive to any hiccups along the way. There were a couple of issues that didn’t go as smoothly as planned, but she was responsive when that happened.

Hotel Reviews
Grand Hotel National Luzern
Luzern

The location of this hotel was ideal. It was beautiful and the rooms were amazing.. breakfast each morning was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beds were a little hard for my taste.
Hotel Spadari Al Duomo
Milan

Overall, the location of this hotel was great. This was not my favorite hotel. The rooms were very very small. The beds were not as comfortable. The bathroom was small. This is considered a small boutique hotel. when I requested to upgrade to a larger room they said they were full. Breakfast was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Jungfraujoch – Top of Europe
Jungfraujoch – Top of Europe
Switzerland

Amazing sites. And the multiple trains that took to get there were executed effortlessly..

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clothilde DIEMUNSCH
Clothilde
Clothilde DIEMUNSCH
Local specialist in lacenas, France | Replied on Apr 14, 2024
Hello Lisa,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners so we can improve ourselves.
It brings me great joy to hear that you had a great experience exploring Switzerland even though there were a few hiccups that can happen unfortunately beyond...
Read more

Hello Lisa,
I hope this message finds you well! I'm really grateful for your thoughtful review of Kim Kim following your recent trip. Your insights are invaluable to us as we strive to uphold and enhance the quality of our services. Rest assured, I'll be sharing your feedback with my team and our partners so we can improve ourselves.
It brings me great joy to hear that you had a great experience exploring Switzerland even though there were a few hiccups that can happen unfortunately beyond our control. We hope you enjoyed the meal in Milan we happily offered as compensation for the inconvenience.
Looking forward to maybe organizing your next trip,
Sincerely,
Clothilde

We enjoyed all parts of our trip to Switzerla...
Switzerland | Jan 7 - Jan 15, 2024

Deirdre
Deirdre H.
Queensbury, NY | Reviewed on Jan 20, 2024
We enjoyed all parts of our trip to Switzerland! Our travel agents, Tomaz and Zala, did an amazing job helping us to identify different sightseeing options and how to make it all happen. Read more

We enjoyed all parts of our trip to Switzerland! Our travel agents, Tomaz and Zala, did an amazing job helping us to identify different sightseeing options and how to make it all happen.

Hotel Reviews
Hotel Edelweiss Manotel
Geneva

We very much liked this hotel, the lobby was cozy, the location was great, the rooms and breakfast were much to our liking. The hotel staff was very helpful. The only reason I didn't give it a 5 Star is because the bathroom had an unpleasant odor to it. It could have just been our two rooms, I'm not sure.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Artos Interlaken
Interlaken

It was a good location. The hotel didn't have a particularly nice lobby. It didn't have any ambiance of Switzerland. We weren't told before hand that the hotel is also a place for senior citizens. It was fine, but would have been helpful to have a heads up on that. The rooms were nice and comfortable and the breakfast was fine.

Authenticity & Character
It had no character of Switzerland at all.
Location
Staff
Cleanliness & Comfort
Hotel Ambassador - De la Paix
Luzern

Not much of a lobby but the rooms were spacious and very nice. We had an amazing balcony with an awesome view. The location was perfect, right in the middle of where we wanted to be. The breakfast was fine but not as extensive as the other places we stayed.

Authenticity & Character
Loved the balcony!!!
Location
Cleanliness & Comfort
The rooms were big and nice.
Activity Reviews
Chocolate Flavours small-group tour
Chocolate Flavours small-group tour
Geneva

Our tour guide was wonderful! She was so knowledgeable and willing to answer all of the questions of the group. The best part of this tour was of course the delicious chocolate and the shops she took us to but also that with the walking, we got to see a lot of Geneva and she gave us so much history along the way. I definitely recommend this tour!

Quality of Experience
Guides, Drivers and Staff
Visit Patek Philippe Museum
Visit Patek Philippe Museum
Switzerland

We didn't get to go to this museum as it was closed Sundays and Mondays when we were in Geneva.

Guided tour of Montreux
Guided tour of Montreux
Montreux

We liked our guide, she was extremely helpful in guiding us to the bus and train station and taking care of our luggage on our tour. Honestly, we didn't think the area was that interesting. The lake was pretty and we did like seeing where Queen recorded but that's all.

Quality of Experience
Guides, Drivers and Staff
Cheese Tuk-tuk tour
Cheese Tuk-tuk tour
Lucerne

This was another great tour we loved! The guide/driver was very sweet and made sure we're comfortable and had lots of delicious cheese fondue and while we ate, he gave us a ride around the city and shared interesting information.

Luzern Chocolate tasting
Luzern Chocolate tasting
Lucerne

We liked it but not nearly as much as our first Chocolate tour in Geneva. This one was in the back room of a chocolate store. The woman shared with us about the history of chocolate and their company and we tasted delicious chocolate.

Quality of Experience
Guides, Drivers and Staff
Dinner Swiss Folklore Show in Stadtkeller
Dinner Swiss Folklore Show in Stadtkeller
Lucerne

This didn't happen. Apparently the show takes places during the warmer montjs

Local specialist: Tomaz Martinek
Tomaz
Tomaz Martinek
Local specialist in Slovenia | Replied on Feb 09, 2024

Hi Deirdre, thank you for your 5-star review! We look forward to seeing you on a new adventure with KimKim soon! Kind regards, Tomaz